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Journey Mapping Specialist
1 tydzień temu
Key Job Responsibilities: Journey Mapping Specialist
As a Journey Mapping Specialist at ING Hubs Poland, you will play a crucial role in mapping out customer journeys to improve product experiences.
Your primary responsibilities will include:
- converting market research findings into actionable insights,
- defining product vision and strategy, including creating detailed product roadmaps for the unified service portal,
- applying preliminary design skills to map out simple flows and product improvements,
- ensuring effective collaboration with engineering and senior stakeholders,
- translating business requirements into detailed product features and prototypes,
- monitoring and analyzing product performance and customer feedback to inform future product development,
- working with communication teams to promote new product launches and ensure smooth onboarding for all customers.
PREFERRED QUALIFICATIONS:
- a degree in Business, Marketing, Engineering, or a related field,
- experience with Agile methodologies and previous experience as a Customer Journey Expert (CJE).
