Customer Service Ambassador

1 tydzień temu


Gdynia, Pomerania, Polska WNS Global Services Pełny etat
Job Summary

We are seeking a highly skilled Customer Service Ambassador to join our team at WNS Global Services. In this role, you will be responsible for providing exceptional customer service and support to our clients.

About the Role

The successful candidate will have advanced Dutch language skills (minimum B2 level) to communicate with customers, as well as very good English language skills (minimum B2) for communication within the organization. Excellent verbal and written communication skills are essential, along with proficient computer skills and knowledge of MS Office.

Responsibilities
  • Act as a single point of entry for all cases related to credit and underwriting activities, including customer service support for providing credit line amounts, requests for increase, and status updates.
  • Conduct effective communication with customers through various channels, including income/outcome-bound emails and calls.
  • Manage customer inquiries by identifying needs, proposing solutions, and collaborating with other departments to provide the best possible support.
  • Advise clients on products and services, while maintaining high service standards and positive customer relationships.
  • Rout and escalate issues according to established procedures and SLAs.
Requirements
  • Advanced Dutch language skills (minimum B2 level)
  • Very good English language skills (minimum B2 level)
  • Excellent verbal and written communication skills
  • Proficient computer skills and knowledge of MS Office
  • Team player with strong organizational skills
What We Offer
  • Daily interactions with a multinational environment
  • A competitive employment contract
  • A monthly performance bonus
  • A range of benefits, including MultiSport cards, private medical care, petrol vouchers, cinema tickets, and more
  • Opportunities for development and training
  • An Employee Assistance Programme
  • CSR initiatives
  • A salary of approximately $45,000 - $55,000 per annum


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