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Customer Support Representative with French Skills

1 tydzień temu


Warszawa, Mazovia, Polska TN Poland Pełny etat

TN Poland is seeking a Customer Support Representative with French skills to join our team. As a critical member of our support team, you will be responsible for delivering exceptional technical support to our international clients.

Responsibilities

Your primary duties will include:

  • Providing technical assistance to clients via various channels
  • Diagnosing and resolving technical issues related to software, hardware, and networks
  • Supporting cash registers, payment terminals, and POS systems
  • Escalating complex issues to the relevant support teams
  • Monitoring and updating ticket statuses in our IT service management system
  • Assisting users with applications and IT systems
  • Creating and updating technical documentation and user guides
Requirements

To succeed in this role, you will need:

  • Excellent communication skills in French (C1 level)
  • Fluency in English (B2 level)
  • At least 2 years of experience in a similar role
  • Proficiency in Windows and macOS operating systems
  • Basic knowledge of computer networks and protocols
  • Experience in supporting cash registers, payment terminals, and POS systems
  • Strong teamwork and problem-solving skills
  • Ability to work effectively under pressure
What We Offer

We offer a comprehensive package, including:

  • A full-time position with flexible work arrangements
  • Thorough onboarding program
  • Multisport card and Private Medical Care (Luxmed)
  • Additional day off for your birthday
  • Employee Referral Program
  • No dress code policy