CS Specialist Strategic South

3 tygodni temu

Warszawa, Mazovia, Polska Levi Strauss & Co Pełny etat
About the Job

 


Key Responsibilities:



  • Provide exceptional customer service to strategic account customers, ensuring timely and accurate resolution of their queries and issues.
  • Act as the single point of contact for consolidated view/reporting on order status/delivery for strategic account contacts.
  • Manage and maintain accurate customer data, ensuring up-to-date information on customer accounts and orders.
  • Work closely with the distribution and logistics teams to ensure timely shipment of orders and effective issue resolution.
  • Partner with sales and merchandising teams to resolve supply and delivery challenges and opportunities.
  • Ensure on-time delivery for LSE product launches or tests, aligning with marketing strategy and timelines.
  • Governance of order book pricing aligned to agreed trade terms.
  • Ensure customer special requirements are followed in accordance with customer-supplier compliance agreements.
  • Test new system functionalities and maintain all training materials as relevant.
  • Ensure customer data is maintained with high accuracy and up-to-date.
  • Negotiate solutions to minimize dilution and/or organize appropriate approvals and completion of requests in line with Levi's policies.
  • Investigate and solve customer claims and disputes related to order management root cause.
  • Attend customer meetings to support ongoing improvements and review ways of working to increase accuracy and on-time delivery.
  • Build an interface and proactive communications between internal and external stakeholders of the business.
  • Ensure agreed OM and AR activities are carried out on time and within agreed service levels by the external provider.
  • Drive relevant EDI connections and troubleshoot EDI failures to facilitate timely order management, delivery process automation, and timely collections and cash posting to accounts.
  • Produce quality analysis and action plans to minimize AR positions and credit-blocked orders volume.
  • Ensure collection activities are carried out on time and within agreed service levels and aligned to agreed financial targets.
  • Ensure the service provider has accurately completed all cash applications in accordance with SLAs.
  • Conduct account reviews for AR balances to provide commercial teams with information about debt position, payment history, and creditworthiness.
  • Get past-due invoices paid and identify why invoices have become delinquent.
  • Monitor accounts for invoices coming due to ensure payments will be received.
  • Manage assigned accounts to ensure past-due balances do not exceed established past-due percentages and agreed targets are met.
  • Actively support bad debt and legal procedures for the cluster channel.
  • Support cash applications through research and resolve of missing/unclear payment remittance advice.
  • Analyze and solve billing issues related to AR root cause.
  • Coordinate with customers and internal stakeholders for all related disputes and chargeback resolution.
  • Attend customer meetings to support ongoing improvements and review ways of working to increase accuracy and on-time payments.
  • Work with the finance team to ensure all customer terms and conditions and agreements are aligned between the customer, sales accounting team, CS, and Shared Service Centre.

About You
Must-Have Qualifications:

  • 3+ years of experience in business-to-business or e-commerce customer service.
  • Technical experience with SAP or similar ERP systems.
  • Fluent English - both written and verbal.
  • Intermediate to advanced Excel skills, including VLOOKUP, Pivot Tables, and IF statements.
  • High-level analytical skills, ability to accurately formulate and manipulate data, interpret and draw conclusions, and summarize findings.

Critical Customer Support Skills:

  • Positive attitude and ability to envision and expect favorable results.
  • Effective communication and ability to share information between stakeholders for mutual commercial benefit.
  • Strong teamwork skills and ability to work cohesively towards common goals.
  • Self-management skills, including problem-solving, resisting stress, and managing time and priorities.
  • Willingness to learn and aptitude to learn new skills.
  • Thinking skills, including problem-solving and decision-making.

Decision Making and Problem Solving:

  • Ability to work independently to resolve problems and make accurate decisions on execution.
  • Ability to handle multiple tasks and projects simultaneously and conflicting deadlines.
  • Excellent organizational and prioritization skills, attention to detail, and excellent written and verbal communication skills.
  • Strong listening and interpersonal skills with a focus on collaborative teamwork and negotiation.
  • Proven ability to work with diverse teams.

Location:

Warsaw, Poland


Full Time/Part Time:

Full time


Current LS&Co Employees:

 

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