SAP Business Systems Consultant

2 miesięcy temu

Warszawa, Mazovia, Polska Sonova Warsaw Service Center Sp. z o.o. Pełny etat

The Sonova Warsaw Service Center is seeking a highly skilled SAP Business Systems Consultant to join our team in Warsaw.

This challenging role offers the opportunity to work with cutting-edge technology and be part of a dynamic team that drives business growth and innovation.

About the Job

We are looking for an experienced professional who can lead emergency issues resolution, realize service requests, create and analyze problems, and carry out support projects.

  • Lead emergency issues resolution process, including communication with senior business leaders;
  • Realize service requests (standard changes or service activities within the agreed scope);
  • Create, analyze, and solve problems under defined terms of service (SLAs);
  • Carry out support projects (EHP, Archiving, technology upgrades);
  • Manage the escalation process (Project Issues, CRs, Incidents or Service Requests);
  • Problem solving/level 2.3 support, root cause analysis, and issue bundling;
  • Collaborate with other IT teams (internal and external) to solve problems;
  • Review existing IT solutions for improvements and expand knowledge in new technologies;
  • Ensure system solutions implementation and maintenance according to GRC requirements and Sonova's policy/rules;
  • Support auditor and controller activities (e.g., Auditor, TüV, FDA);
  • Plan, identify, and implement regression testing as part of maintenance projects;
  • Support system user training and sudden problem solving in project takeover from implementation to support department;
  • Participate as an advisor in employee recruitment.
Requirements

To succeed in this role, you will need:

  • Degree in IT engineering (Master, Bachelor, or equivalent);
  • 5+ years of experience in business processes in SAP, including min. 3 years in SAP 4/HANA: specifically eWM/TM and GTS modules;
  • ITIL experience - mainly around Incident, Problem, Change, Escalation management;
  • Experience in implementing multiple business process changes in SAP & other Business Systems;
  • Familiarity with SAP Standard Functionalities and Custom Development procedures;
  • Experience in organizational change/process change and how to manage transformations;
  • Experience with Agile/DSDM project methodology (an asset);
  • Customer focus and strong team player skills;
  • Able to communicate effectively on IT topics while speaking business language;
  • Excellent spoken English skills;
  • Willingness to travel up to 5-10% of time.
What We Offer

We offer:

  • A new challenge with interesting tasks;
  • An open corporate culture and flat hierarchies;
  • Support for further training and development;
  • Opportunities to take on responsibility;
  • Attractive employment conditions;
  • Flexible working time models;
  • A chance to grow talent and collaborate with diverse backgrounds;
  • Equal treatment and opportunities for employment regardless of ethnic/national origin, religion, sexual orientation, marital status, gender, genetic identity, age, disability, or any other protected status.

We estimate the salary range for this position to be approximately $80,000-$120,000 per year, depending on experience and qualifications.

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