Lead SAP Business Systems Consultant eWM with a Global Impact

3 tygodni temu


Warszawa, Mazovia, Polska Sonova Warsaw Service Center Sp. z o.o. Pełny etat

We are seeking an experienced Lead SAP Business Systems Consultant to join our team at Sonova Warsaw Service Center Sp. z o.o.

About the Role

This position is part of our global SAP CC team, working closely with colleagues in Switzerland, North America, and Asia. As a Lead SAP Business Systems Consultant, you will have the opportunity to shape our international collaboration and contribute to establishing our location in Warsaw.

As a key member of our team, you will be responsible for maintaining and supporting Sonova AG's business systems, including incident management, service requests, and system operation.

Responsibilities
  • Emergency Issue Resolution: Lead the emergency issue resolution process, ensuring prompt communication with senior business leaders.
  • Service Requests: Realize standard changes or service activities within agreed employee rights, characterized by low risk.
  • Problem Solving: Create, analyze, and solve problems under defined terms of service (SLAs).
  • Support Projects: Carry out support projects, such as EHP upgrades, archiving, technology upgrades, and more.
  • Escalation Management: Manage the escalation process, including project issues, CRs, incidents, or service requests.
  • Level 2-3 Support: Provide problem-solving support, root cause analysis, and issue bundling.
  • Collaboration: Collaborate with internal and external IT teams to resolve issues and improve processes.
  • IT Solutions Review: Review existing IT solutions for possible improvements and expand knowledge on new technologies.
  • GRC Compliance: Ensure system solutions meet GRC requirements and company policies.
  • Auditor Support: Assist auditors and controllers in their activities.


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