Senior Manager for On Site Operations
7 dni temu
Role Summary:
We are seeking an experienced Operations Manager to join our team at Genpact. The successful candidate will be responsible for managing large-scale operations teams, delivering exceptional customer satisfaction, and ensuring high-performance standards.
Main Responsibilities:
- Effectively manage Operations functions, resolving customer queries and complaints efficiently.
- Maintain excellent service levels, meeting targets and deadlines.
- Lead and guide assigned personnel, promoting engagement and motivation.
- Communicate regularly with personnel, keeping them informed of policy and procedural changes.
- Develop and implement strategies to enhance customer service standards.
Key Requirements:
- Experience in managing large-scale operations teams.
- Proven track record of delivering customer satisfaction and improving service standards.
- Excellent communication and interpersonal skills.
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