Senior Manager for On Site Operations

7 dni temu


Kraków, Lesser Poland Genpact Pełny etat

Role Summary:

We are seeking an experienced Operations Manager to join our team at Genpact. The successful candidate will be responsible for managing large-scale operations teams, delivering exceptional customer satisfaction, and ensuring high-performance standards.

Main Responsibilities:

  1. Effectively manage Operations functions, resolving customer queries and complaints efficiently.
  2. Maintain excellent service levels, meeting targets and deadlines.
  3. Lead and guide assigned personnel, promoting engagement and motivation.
  4. Communicate regularly with personnel, keeping them informed of policy and procedural changes.
  5. Develop and implement strategies to enhance customer service standards.

Key Requirements:

  • Experience in managing large-scale operations teams.
  • Proven track record of delivering customer satisfaction and improving service standards.
  • Excellent communication and interpersonal skills.


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