Senior Operations Manager

7 dni temu


Kraków, Lesser Poland TeleTech Holdings, Inc. Pełny etat

Job Description

We are seeking a highly motivated and experienced professional to join our team as a Senior Operations Manager. In this role, you will be responsible for monitoring performance, providing insights, and making recommendations relating to program performance indicators and metrics.

Your Responsibilities

  1. Achieve 100% of assigned goals for the team while implementing strategies and initiatives to enable business success.
  2. Provide leadership, engagement, performance management, communication, and development of staff.
  3. Develop, coach, support, and evaluate the team, ensuring staff development.
  4. Improve key success metrics associated with quality and goals.
  5. Deliver excellent customer service and communication.

About You

  • Strong verbal and written communication skills.
  • Proficient English, both written and verbal.
  • Ability to lead and collaborate successfully with staff and operations management teams.
  • Strong attention to detail and desire to follow procedures.
  • High customer service orientation.
  • Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), ability to learn technology quickly.


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