Senior Operations Manager
7 dni temu
Job Description
We are seeking a highly motivated and experienced professional to join our team as a Senior Operations Manager. In this role, you will be responsible for monitoring performance, providing insights, and making recommendations relating to program performance indicators and metrics.
Your Responsibilities
- Achieve 100% of assigned goals for the team while implementing strategies and initiatives to enable business success.
- Provide leadership, engagement, performance management, communication, and development of staff.
- Develop, coach, support, and evaluate the team, ensuring staff development.
- Improve key success metrics associated with quality and goals.
- Deliver excellent customer service and communication.
About You
- Strong verbal and written communication skills.
- Proficient English, both written and verbal.
- Ability to lead and collaborate successfully with staff and operations management teams.
- Strong attention to detail and desire to follow procedures.
- High customer service orientation.
- Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), ability to learn technology quickly.
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