Aktualne oferty pracy związane z Automotive Customer Service Professional - Katowice, Silesia - Gdziepracujemy
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Finnish Speaking Customer Support Specialist
4 dni temu
Katowice, Silesia, Polska Minacs Pełny etatAbout the JobThis position involves providing top-notch customer service support to clients in the automotive sector.The ideal candidate will possess strong communication skills, excellent problem-solving abilities, and a passion for continuous learning.Responsibilities include:Responding to customer inquiries via phone, chat, or email with professionalism...
Automotive Customer Service Professional
2 tygodni temu
Job Title: Customer service specialist in the automotive industry with Slovenian
We are seeking a skilled Customer Service Specialist to join our team at Volkswagen Group, focusing on providing exceptional customer experience in the automotive sector. As a key member of our global organization, you will be responsible for delivering top-notch customer support, resolving routine problems, and maintaining accurate documentation.
Your Responsibilities:
- Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm.
- Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
- Collaborate with colleagues to enhance the overall customer experience.
- Staying updated on Volkswagen Group's latest offerings, policies, and services to provide customers with accurate and timely information.
- Exhibit warmth and enthusiasm in every customer interaction.
- Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.
Our Requirements:
- 1+ years of experience in a call center or customer service role, preferably in the automotive industry.
- Strong communication skills, with a minimum C1 level in Slovenian.
- Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.
- The ability to stay composed, tactful, and solution-focused when interacting with customers.
- Strong attention to detail and organizational skills.
- Excellent problem-solving skills and a creative, solution-oriented mindset.
Benefits:
- Support the Volkswagen Group, a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction.
- Remote work from home.
- Comprehensive benefits package, including a benefits system (MyBenefit), private healthcare, and life insurance.
- Stable full-time employment based on an employment contract.
- Receive fully paid training to ensure you're fully prepared for customer interactions, with continuous learning opportunities to grow your skills.
Location:
POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13
Language Requirements:
English (Required), Slovene (Required)
