IoT Support Engineer
7 dni temu
AVSystem is looking for an experienced IoT Support Engineer to join our team. As a critical member of our support team, you will be responsible for ensuring the performance and reliability of our IoT solutions deployed globally.
About the Role- Perform 1st line support duties, including prioritizing and acknowledging support tickets.
- Troubleshoot and resolve application-level issues.
- Escalate complex issues to 2nd/3rd line support and collaborate with internal teams to ensure resolution.
- Maintain and contribute to our knowledge base by documenting common issues and solutions.
- Provide excellent customer service through effective communication and issue resolution.
- Fluent in Polish and English (B2/C1).
- 2+ years of experience in first-line support or a similar role.
- Good understanding of networking protocols and technologies (DNS, DHCP, HTTP(S), TCP/UDP).
- Proficiency in Linux system administration, including log analysis and script execution.
- Strong analytical and problem-solving skills, with the ability to manage multiple issues simultaneously.
- Excellent communication skills, with a focus on customer satisfaction.
- Hands-on experience with critical IoT applications used by leading global enterprises.
- Opportunities to grow in a leading Polish company and contribute to its global success.
- A dynamic and supportive work environment focused on innovation and learning.
- Professional development opportunities, including training and conferences.
- Flexible working hours, medical care, multisport card, kitchen full of snacks and treats, car parking area and bike room, relaxed work atmosphere.
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