International Customer Support Associate

4 dni temu


Warszawa, Mazovia, Polska Stora Enso Pełny etat
Job Summary

We are seeking a skilled International Customer Support Associate to join our Packaging Materials BU Recycled Containerboard Customer Service team. As a key member of our international team, you will be responsible for providing exceptional support and assistance to customers.

Your primary focus will be on delivering timely and accurate information or solutions to meet customer needs. This involves effectively communicating with customers, maintaining product knowledge, and addressing their inquiries and resolving issues.

You will be an important first contact point for international customers, whom we deliver order fulfillment and knowledge services. Your strong relationships with the customers and ability to manage orders from inquiry to delivery will ensure a positive customer experience.

Key Responsibilities

  • Daily communication with customers, sales managers, logistics, mill production planning, and supply chain coordination teams about order-related matters.
  • Receiving, processing, and confirming orders.
  • Planning customer deliveries and follow-up of stocks, proactively offering available stock materials to customers.
  • Monitoring customer sales plan, quota, order book, and acting when needed.
  • Pipeline order management.
  • Reporting on demand for customer-related information.
  • Being first-line support for sustainability-related topics.
  • Participating in the development work related to own responsibility area.
  • Support in knowledge sharing among the different customer service teams.

About the Position

The International Customer Support Associate is responsible for upholding strong relationships with customers and managing orders from inquiry to delivery, ensuring a positive customer experience. This role requires effective communication, problem-solving skills, and attention to detail.

To excel in this position, you will need strong communication skills, a service and problem-solving mindset, and the ability to perform under pressure. Full working proficiency in English is required, with any other language being an asset.

Requirements

  • University degree in a relevant field.
  • Minimum 1-3 years' experience, preferably in Supply Chain area.
  • Strong communication skills.
  • Service and problem-solving mindset with attention to detail.
  • Ability to perform under pressure.
  • Positive, proactive, and customer-focused attitude.
  • Full working proficiency in English; any other language is an asset (e.g., Spanish, Italian, French, or German).

What We Offer

By joining our team, you will have the opportunity to grow professionally through training, promotions, implementation of state-of-the-art tools, and development projects. You will also have the possibility for hybrid work with 3 days in the office per week.

In addition, you will contribute towards a more sustainable world, as we believe that anything made from fossil-based materials today can be made from a tree tomorrow. We support your physical and mental well-being, creating a diverse working culture that allows you to explore new perspectives and develop professionally.

Our Work Environment

We strive to create a collaborative and inclusive work environment where everyone feels valued and empowered to make a difference. Our offices are located in various countries, and we encourage diversity and flexibility in our work arrangements.

],

  • Warszawa, Mazovia, Polska Mettler-Toledo International Inc. Pełny etat

    About the OpportunityWe are seeking a dedicated Customer Success Associate to join our team at Mettler-Toledo International Inc. As a Technical Support Specialist, you will be responsible for providing technical support to European and Asian internal customers and external customers with LabX software.Your Key ResponsibilitiesOffer technical assistance...


  • Warszawa, Mazovia, Polska Consafe Logistics Group Pełny etat

    About UsWe are Consafe Logistics, a software development company that designs products and technologies to make warehouse operations smarter, more effective, and sustainable. We've been in business for over 40 years and strive to provide our employees with attractive workplaces with long-term development and career opportunities.We are seeking a talented...


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    As a Customer Service Associate - International Banking with TN Poland, you will be a vital part of our operations team, providing exceptional customer service while ensuring the smooth execution of financial transactions.Responsibilities:Process incoming orders and documents with precision and speed.Update customer and account data in accordance with client...


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    TN Poland is seeking a friendly and approachable Client Support Associate to join our team. As a Client Support Associate, you will be responsible for providing exceptional support to our customers by addressing their inquiries and resolving issues in a timely and professional manner.About the Role:Provide proactive communication to customers about order...


  • Warszawa, Mazovia, Polska DREAM SUPPORT Pełny etat

    Hello We are a customer service agency working with eCommerce brands from the US and UK.We are looking for a Customer Service Representative to join our team and provide top-notch support to customers. You will handle inquiries, resolve issues, and ensure a smooth customer experience. The ideal candidate is proactive, detail-oriented, and a strong...

  • IT Support Associate

    1 dzień temu


    Warszawa, Mazovia, Polska Bain & Company Pełny etat

    Job OverviewBain & Company is seeking a skilled IT Support Associate to join our team. The successful candidate will be responsible for providing technical assistance to employees with IT-related issues and problems.The ideal candidate will have strong problem-solving and customer service skills, as well as a solid understanding of computer systems and...


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    Job Description:TN Poland is looking for a dedicated individual to fill the position of International Customer Liaison.About the Role:This is an exciting opportunity to join our team as a Customer Service International Liaison, where you will be responsible for addressing incoming calls to our customer service phoneline, documenting all calls according to...


  • Warszawa, Mazovia, Polska Elavon Pełny etat

    At Elavon, we're dedicated to helping our customers achieve their financial goals. As a leading provider of payment solutions, we offer a wide range of services designed to meet the needs of businesses like yours.Job DescriptionWe're seeking a skilled Technical Support Associate to join our team. In this role, you'll be responsible for providing high-quality...


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    TN Poland is seeking a highly motivated and organized Customer Service Associate to support our travel industry clients. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing outstanding support via phone, email, or chat.You will work closely with our team to identify opportunities for improvement and...


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    About the Job:The Business Process Support Associate position involves working closely with colleagues to ensure seamless operation of our business processes. Your primary responsibility will be to collect, process, and validate data on transport orders.You will also collaborate with DSV Group subsidiaries and customers worldwide, while ensuring the highest...


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    At Kyndryl, we strive to deliver exceptional IT solutions that drive business growth and innovation. As a Technical Support Associate, you will play a vital role in providing top-notch customer service to our clients.The ideal candidate will possess excellent communication and problem-solving skills, with the ability to think critically and creatively....


  • Warszawa, Mazovia, Polska LeasingTeam Group Pełny etat

    Job DescriptionAs an International Customer Support Specialist, you will play a critical role in delivering exceptional customer service to Danish-speaking clients in the streaming industry. Your primary responsibility will be to handle customer inquiries, resolve issues, and build strong relationships with clients.About the CompanyLeasingTeam Group is a...


  • Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etat

    Key ResponsibilitiesAs a Sales and Customer Care Associate, you will be responsible for addressing customer inquiries via phone and email, providing customers with current information about their orders, status updates, shipping details, and tracking information.


  • Warszawa, Mazovia, Polska Randstad Polska Sp. z o.o. Pełny etat

    For our client, an international company from the medical sector, we are looking for candidates for the position of Customer Service International Liaison.Are you fluent in English and French/Italian, you have customer service background and want to use it in everyday work?We have a brand new offer, find more detail below Customer Service International...


  • Warszawa, Mazovia, Polska Randstad Polska Sp. z o.o. Pełny etat

    For our client, an international company from the medical sector, we are looking for candidates for the position of Customer Service International Liaison.Are you fluent in English and French, you have customer service background and want to use it in everyday work? We have a brand new offer, find more detail below Customer Service International LiaisonNr...


  • Warszawa, Mazovia, Polska SERgroup Holding International GmbH Pełny etat

    Your Key ResponsibilitiesYou will support the sales department in preparing proposals, ensuring timely and accurate delivery of information to customers.You will check, record, and process orders, maintaining accuracy and efficiency throughout the process.You will coordinate with national and international business partners, providing excellent communication...


  • Warszawa, Mazovia, Polska Mettler-Toledo International Inc. Pełny etat

    Job DescriptionWe are seeking a skilled Accountant Assistant to support our financial operations team at Mettler-Toledo International Inc. The ideal candidate will have strong numerical and analytical skills, fluency in French and English (minimum B2 level), and the ability to work efficiently under pressure. In return for your expertise, we offer a range of...


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    Customer Service Sales AssociateJob Details:We are seeking a highly skilled Customer Service Sales Associate to join our team.Key Responsibilities:Provide exceptional customer service support via inbound and outbound calls, emails, or chats.Cross-sell and upsell products and services to meet client requirements.Offer accurate product information and resolve...


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    Transforming Learning at Mondelēz InternationalSnack Innovation through Knowledge and SkillsMondelēz International aims to revolutionize learning and development processes to drive employee success. As a Professional Learning Support Associate, you will collaborate with functional leaders to create and implement efficient learning strategies that maximize...


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    Job Title: Customer Support ConsultantAre you passionate about the world of tech? We're seeking a highly motivated and customer-focused individual to join our team as a Customer Support Consultant. This is an excellent opportunity to be part of a multicultural and multilingual environment, working from the comfort of your own home.Key...