International Customer Support Associate

5 dni temu

Warszawa, Mazovia, Polska Stora Enso Pełny etat
Job Summary

We are seeking a skilled International Customer Support Associate to join our Packaging Materials BU Recycled Containerboard Customer Service team. As a key member of our international team, you will be responsible for providing exceptional support and assistance to customers.

Your primary focus will be on delivering timely and accurate information or solutions to meet customer needs. This involves effectively communicating with customers, maintaining product knowledge, and addressing their inquiries and resolving issues.

You will be an important first contact point for international customers, whom we deliver order fulfillment and knowledge services. Your strong relationships with the customers and ability to manage orders from inquiry to delivery will ensure a positive customer experience.

Key Responsibilities

  • Daily communication with customers, sales managers, logistics, mill production planning, and supply chain coordination teams about order-related matters.
  • Receiving, processing, and confirming orders.
  • Planning customer deliveries and follow-up of stocks, proactively offering available stock materials to customers.
  • Monitoring customer sales plan, quota, order book, and acting when needed.
  • Pipeline order management.
  • Reporting on demand for customer-related information.
  • Being first-line support for sustainability-related topics.
  • Participating in the development work related to own responsibility area.
  • Support in knowledge sharing among the different customer service teams.

About the Position

The International Customer Support Associate is responsible for upholding strong relationships with customers and managing orders from inquiry to delivery, ensuring a positive customer experience. This role requires effective communication, problem-solving skills, and attention to detail.

To excel in this position, you will need strong communication skills, a service and problem-solving mindset, and the ability to perform under pressure. Full working proficiency in English is required, with any other language being an asset.

Requirements

  • University degree in a relevant field.
  • Minimum 1-3 years' experience, preferably in Supply Chain area.
  • Strong communication skills.
  • Service and problem-solving mindset with attention to detail.
  • Ability to perform under pressure.
  • Positive, proactive, and customer-focused attitude.
  • Full working proficiency in English; any other language is an asset (e.g., Spanish, Italian, French, or German).

What We Offer

By joining our team, you will have the opportunity to grow professionally through training, promotions, implementation of state-of-the-art tools, and development projects. You will also have the possibility for hybrid work with 3 days in the office per week.

In addition, you will contribute towards a more sustainable world, as we believe that anything made from fossil-based materials today can be made from a tree tomorrow. We support your physical and mental well-being, creating a diverse working culture that allows you to explore new perspectives and develop professionally.

Our Work Environment

We strive to create a collaborative and inclusive work environment where everyone feels valued and empowered to make a difference. Our offices are located in various countries, and we encourage diversity and flexibility in our work arrangements.

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