International Customer Support Associate

1 dzień temu

Warszawa, Mazovia, Polska Stora Enso Pełny etat
Job Summary

We are seeking a skilled International Customer Support Associate to join our Packaging Materials BU Recycled Containerboard Customer Service team. As a key member of our international team, you will be responsible for providing exceptional support and assistance to customers.

Your primary focus will be on delivering timely and accurate information or solutions to meet customer needs. This involves effectively communicating with customers, maintaining product knowledge, and addressing their inquiries and resolving issues.

You will be an important first contact point for international customers, whom we deliver order fulfillment and knowledge services. Your strong relationships with the customers and ability to manage orders from inquiry to delivery will ensure a positive customer experience.

Key Responsibilities

  • Daily communication with customers, sales managers, logistics, mill production planning, and supply chain coordination teams about order-related matters.
  • Receiving, processing, and confirming orders.
  • Planning customer deliveries and follow-up of stocks, proactively offering available stock materials to customers.
  • Monitoring customer sales plan, quota, order book, and acting when needed.
  • Pipeline order management.
  • Reporting on demand for customer-related information.
  • Being first-line support for sustainability-related topics.
  • Participating in the development work related to own responsibility area.
  • Support in knowledge sharing among the different customer service teams.

About the Position

The International Customer Support Associate is responsible for upholding strong relationships with customers and managing orders from inquiry to delivery, ensuring a positive customer experience. This role requires effective communication, problem-solving skills, and attention to detail.

To excel in this position, you will need strong communication skills, a service and problem-solving mindset, and the ability to perform under pressure. Full working proficiency in English is required, with any other language being an asset.

Requirements

  • University degree in a relevant field.
  • Minimum 1-3 years' experience, preferably in Supply Chain area.
  • Strong communication skills.
  • Service and problem-solving mindset with attention to detail.
  • Ability to perform under pressure.
  • Positive, proactive, and customer-focused attitude.
  • Full working proficiency in English; any other language is an asset (e.g., Spanish, Italian, French, or German).

What We Offer

By joining our team, you will have the opportunity to grow professionally through training, promotions, implementation of state-of-the-art tools, and development projects. You will also have the possibility for hybrid work with 3 days in the office per week.

In addition, you will contribute towards a more sustainable world, as we believe that anything made from fossil-based materials today can be made from a tree tomorrow. We support your physical and mental well-being, creating a diverse working culture that allows you to explore new perspectives and develop professionally.

Our Work Environment

We strive to create a collaborative and inclusive work environment where everyone feels valued and empowered to make a difference. Our offices are located in various countries, and we encourage diversity and flexibility in our work arrangements.

],

  • Customer Support Associate B2B

    7 dni temu

    Warszawa, Mazovia, Polska MasterCard Pełny etat

    Mastercard is committed to delivering innovative and reliable payment processing solutions. As a Customer Support Associate B2B, you'll play a key role in providing exceptional support to our B2B customers.About the Role:This position will be accountable for delivering end-to-end operational and technical support for existing customers according to...

  • Client Support Associate

    18 godzin temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    TN Poland is seeking a friendly and approachable Client Support Associate to join our team. As a Client Support Associate, you will be responsible for providing exceptional support to our customers by addressing their inquiries and resolving issues in a timely and professional manner.About the Role:Provide proactive communication to customers about order...

  • Customer Service Specialist @

    2 tygodni temu

    Warszawa, Mazovia, Polska DREAM SUPPORT Pełny etat

    Hello We are a customer service agency working with eCommerce brands from the US and UK.We are looking for a Customer Service Representative to join our team and provide top-notch support to customers. You will handle inquiries, resolve issues, and ensure a smooth customer experience. The ideal candidate is proactive, detail-oriented, and a strong...

  • Business Support Associate

    6 dni temu

    Warszawa, Mazovia, Polska Mastercard Pełny etat

    About This OpportunityWe are looking for a highly motivated Business Support Associate to join our team. As a Business Support Associate, you will play a key role in providing operational and technical support to existing customers, ensuring excellent professional standards and quality within agreed SLAs.About You:You will need to have excellent written and...

  • Support Services Associate

    6 dni temu

    Warszawa, Mazovia, Polska EPM Scientific - Phaidon International Pełny etat

    EPM Scientific - Phaidon International invites applications for the position of Administrative Assistant. As a key member of our team, you will provide critical support to patients and healthcare providers, ensuring seamless administrative processes and contributing to life-changing medical solutions.About the JobIn this hybrid role, you will work from home...

  • Customer Service Associate

    4 dni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    TN Poland is seeking a highly motivated and organized Customer Service Associate to support our travel industry clients. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing outstanding support via phone, email, or chat.You will work closely with our team to identify opportunities for improvement and...

  • Customer Support Associate with English

    7 dni temu

    Warszawa, Mazovia, Polska Testronic W niepełnym wymiarze godzin

    We're looking for a talented and passionate individual to join our team at Testronic as a Player Support Specialist.Your day-to-day tasks will involve:Responding to customer inquiries via online channels, providing solutions and alternatives, and following up to ensure resolution.Identifying and assessing customer needs to achieve satisfaction.BUILDING...

  • International Customer Support Specialist with Danish Fluency

    1 dzień temu

    Warszawa, Mazovia, Polska LeasingTeam Group Pełny etat

    Job DescriptionAs an International Customer Support Specialist, you will play a critical role in delivering exceptional customer service to Danish-speaking clients in the streaming industry. Your primary responsibility will be to handle customer inquiries, resolve issues, and build strong relationships with clients.About the CompanyLeasingTeam Group is a...

  • Customer Service Associate

    6 dni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    We are seeking a highly motivated and results-driven Sales Associate to join our team at TN Poland. As a key member of our sales team, you will be responsible for driving sales growth and delivering exceptional customer service.Key Responsibilities:The successful candidate will be responsible for:Building and maintaining relationships with clientsIdentifying...

  • Customer Service International Liaison

    2 tygodni temu

    Warszawa, Mazovia, Polska Randstad Polska Sp. z o.o. Pełny etat

    For our client, an international company from the medical sector, we are looking for candidates for the position of Customer Service International Liaison.Are you fluent in English and French/Italian, you have customer service background and want to use it in everyday work?We have a brand new offer, find more detail below Customer Service International...

  • Customer Service International Liaison

    1 tydzień temu

    Warszawa, Mazovia, Polska Randstad Polska Sp. z o.o. Pełny etat

    For our client, an international company from the medical sector, we are looking for candidates for the position of Customer Service International Liaison.Are you fluent in English and French, you have customer service background and want to use it in everyday work? We have a brand new offer, find more detail below Customer Service International LiaisonNr...

  • Customer Service Sales Associate with German, Warszawa

    3 tygodni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Customer Service Sales AssociateJob Details:We are seeking a highly skilled Customer Service Sales Associate to join our team.Key Responsibilities:Provide exceptional customer service support via inbound and outbound calls, emails, or chats.Cross-sell and upsell products and services to meet client requirements.Offer accurate product information and resolve...

  • Customer Support Consultant

    3 tygodni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Job Title: Customer Support ConsultantAre you passionate about the world of tech? We're seeking a highly motivated and customer-focused individual to join our team as a Customer Support Consultant. This is an excellent opportunity to be part of a multicultural and multilingual environment, working from the comfort of your own home.Key...

  • International Customer Service Advisor with German

    7 dni temu

    Warszawa, Mazovia, Polska Gdziepracujemy Pełny etat

    We are looking for a highly skilled and customer-oriented International Customer Service Advisor with German to join our team at Gdziepracujemy.The ideal candidate will be fluent in German (min. C1 level) and possess excellent communication skills to provide seamless support to our clients.Responsibilities include assisting customers via phone and email,...

  • Customer Support Specialist

    15 godzin temu

    Warszawa, Mazovia, Polska Cpl Healthcare Pełny etat

    About the RoleCpl Healthcare is seeking a Customer Support Specialist to join our team. In this role, you will be at the forefront of delivering exceptional customer service, providing top-tier assistance to our valued customers through phone, email, and chat.Responsibilities:Provide technical support for a leading streaming companyHandle inquiries related...

  • customer service international liaison

    2 tygodni temu

    Warszawa, Mazovia, Polska Randstad Pełny etat

    For our client, an international company from the medical sector, we are looking for candidates for the position of Customer Service International Liaison. Are you fluent in English and French, you have customer service background and want to use it in everyday work?  We have a brand new offer, find more detail below  what we offercooperation based on...

  • Sourcing Expert Mondelēz International

    7 dni temu

    Warszawa, Mazovia, Polska Mondelēz International Pełny etat

    Senior Procurement Specialist – Facility ManagementWe are seeking a highly experienced Senior Procurement Specialist to join our Mondelēz International team in Europe. In this role, you will play a critical part in shaping the future of Facility Management Services by developing and implementing a best-in-class sourcing strategy across the region.This is...

  • Associate Cloud Engineer

    3 tygodni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Job DescriptionAt Silent Eight, we develop our own AI-based products to combat financial crimes that enable things like money laundering, the financing of terrorism, and systemic corruption. We're a leading RegTech firm working with large international financial institutions such as Standard Chartered Bank and HSBC.Position Overview:We are seeking a skilled...

  • IT Service Delivery Associate

    10 minut temu

    Warszawa, Mazovia, Polska Amazon Pełny etat

    Are you passionate about delivering exceptional technical support and contributing to a dynamic team? If so, we invite you to apply for the IT Service Delivery Associate position at Amazon.As an IT Service Delivery Associate, you will play a critical role in providing on-site technical support to Amazon's global corporate employees, ensuring their...

  • Arrears Recovery Associate

    3 dni temu

    Warszawa, Mazovia, Polska Nielsen Pełny etat

    We are seeking an Arrears Recovery Associate to join our finance team at Nielsen. This individual will be responsible for managing accounts receivable processes and maintaining strong relationships with customers.The Arrears Recovery Associate will monitor customer accounts and track outstanding payments, prepare and distribute customer statements, and...