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Technical Support Associate

1 tydzień temu


Warszawa, Mazovia, Polska Elavon Pełny etat

At Elavon, we're dedicated to helping our customers achieve their financial goals. As a leading provider of payment solutions, we offer a wide range of services designed to meet the needs of businesses like yours.

Job Description

We're seeking a skilled Technical Support Associate to join our team. In this role, you'll be responsible for providing high-quality customer service to merchants by responding to inquiries regarding Merchant Credit Card processing and other areas as assigned.

Key Responsibilities
  1. Respond to telephone inquiries, requests, and problems from merchants
  2. Troubleshoot, diagnose, and provide merchants with solutions to resolve problems with service, authorization, and credit card processing terminals

You'll also communicate applicable policies, procedures, and practices to merchants and request exceptions to policies and procedures on behalf of merchants as appropriate, within established limits.