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Service Excellence Associate with Finnish Language Support

1 tydzień temu

Warszawa, Mazovia, Polska ManpowerGroup Sp. z o.o. Pełny etat

ManpowerGroup Sp. z o.o. is a global leader in the recruitment industry, operating in over 80 countries.

About Us

We are committed to providing exceptional service to our clients and candidates alike. Our team of experts works tirelessly to match talent with opportunity, fostering growth and success for all involved.

The Role

We are seeking a highly skilled Service Excellence Associate to join our team in Warsaw. As a key member of our customer support team, you will be responsible for delivering top-notch service to our clients across various industries.

Key Responsibilities:

  • Provide high-quality customer support for a leading streaming company.
  • Handle client inquiries related to contracts, billing, and technical issues.
  • Assist both B2B and B2C clients as first and second-line support.
  • Process customer complaints with professionalism and empathy.
  • Conduct outbound calls for administrative tasks such as feedback collection or payment reminders.

Requirements:

  • Fluency in Finnish (C1 level) and English (B2 level).
  • A minimum of six months of experience in customer service.
  • Excellent communication skills and a service-oriented mindset.
  • Basic administrative and technical knowledge.
  • Availability to work five days a week in rotating shifts (Monday to Friday: 8:00-18:00).

What We Offer:

  • A competitive salary: 12,000 PLN gross per month + benefits on employment contract (MyBenefit/Multisport, LuxMed, language classes, group insurance).
  • An opportunity to work from a modern office in Warsaw in a dynamic, high-energy environment.
  • Professional training and development opportunities.
  • Career growth prospects within an international company.

This is a permanent position offering a stable and secure career path for the right candidate.