Customer advisor with Swedish/Norwegian/Danish/Finnish for streaming and Broadband provider
7 dni temu
Job Title: Customer advisor with Swedish/Norwegian/Danish/Finnish for streaming and Broadband provider
Job Description:
- Provide assistance via phone, email or chat
- Deliver technical support for the streaming company
- Address contract and billing inquiries thoroughly and efficiently
- Handle and process customer complaints with empathy and professionalism
- Serve B2B and B2C clients on inbound calls as first and second line support
- Deal with outbound calls for administrative tasks, e.g., gathering feedback or late payment calls
Requirements:
- Service-oriented thinking with focus on customer experience
- Fluency in Swedish/Norwegian/Danish/Finnish (C1 level), and English (B2)
- Outstanding communication skills
- Administrative and technical knowledge
- Strong communication skills and good listener
- Minimum 6 months of experience in customer service
- Willingness to perform soft selling and upselling
Nice to have:
- Experience with CRM system
We offer:
- Equal opportunities for all, regardless of age, gender, and other factors
- Embrace an international and diverse work environment
- Benefit from our investment in your growth through coaching and mentoring
- Team-building events to foster a collaborative work environment
- Team leader support at every stage of cooperation
- Contract of employment or contract of mandate
Location: POL Warsaw - Al. Solidarności 171, Building B-3rd Flr
Language Requirements: Danish, English (Required), Finnish, Norwegian, Swedish
Time Type: Full time
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