Data Centre Technician Warsaw

2 tygodni temu


Warszawa, Mazovia, Polska Infotree Global Solutions Pełny etat

About the Role:

Infotree Global Solutions is seeking a skilled Data Centre Technician to support both company-specific servers and data centre buildouts at customer data centres. The ideal candidate will balance strong technical hardware, physical network setup, and communication skills, with a strong attention to detail and analytical mindset.

Key Responsibilities:

  • Hardware Troubleshooting Related Skills:
  • Proven RCA or Failure analysis history
  • Experienced in controlled experiments to determine the root cause.
  • Assist in conducting failure analysis on-field issues until the root cause is determined based on:
  • Controlled testing of suspect hardware, system, or firmware
  • Engagement of internal engineering departments and the customer
  • Proactively and reactively support field deployments globally by:
  • Maintaining deployment equipment, image, and software
  • Learning new products in the production or lab environment
  • New Product Introduction training for site leads and technicians in the field.
  • Assisting field technicians in resolving known and unknown issues in real-time.
  • Assist in tracking server fleet health to investigate trends, and new unknown issues, and validate that VSEI is maintaining customer SLA.
  • Utilize Linux and Windows Command-Line to troubleshoot hardware.
  • Physical Network Set-Up:
  • Network troubleshooting of Layer-1, Layer-2, Layer-3
  • Making, cleaning, or running cables
  • Cable management (labeling, dressing, and unintrusive)
  • Assist network admins in setting up switches.
  • Confirming connections both visually and virtually
  • Cable tracing
  • Port map updates
  • Communication, Foundational Skills, and Competencies:
  • Setting up pre-work meetings to discuss requirements, equipment needed, and expectations, and ensure everyone is in sync and everything is clear.
  • Daily status updates
  • Define, develop, and implement external and internal customer initiatives.
  • Proactively support field-sustaining activities by
  • Developing SOPs, Knowledge articles, guides
  • Conduct training on new issues/resolutions, new technical processes new tools.
  • Attention to detail and accuracy in the investigation of issues, RCA/FA documents, etc. is critical to this role. It is essential to both the customer and VSEI.
  • Provide timely, detailed, precise, and accurate feedback to the Engineering teams on failures, serviceability of servers, and integration with the data centre.
  • Pre and post-work follow-up for projects.

Requirements:

  • 2 - 4+ years of related work experience as a data centre technician
  • High school diploma
  • Ability to independently and regularly lift items weighing up to 50 lbs or in partnership with items over 50 lbs in weight.
  • Ability to work autonomously and within a local or geographically dispersed team environment.

Preferred Qualifications:

  • 5+ years experience
  • CCNA certification
  • MCP/MSCE certification
  • Scripting experience
  • Powershell
  • Python
  • Bash


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