Technical Solutions Specialist

7 dni temu


Kraków, Lesser Poland TE Connectivity Corporation Pełny etat

At TE Connectivity, we're passionate about creating a safer, more sustainable, and connected world. As a Global Customer Experience Manager, you'll play a crucial role in driving customer growth and experience while collaborating with the Distribution Channel business unit to simplify doing business with TE. With a focus on technical expertise, exceptional customer service, and proactive problem-solving, this role offers a unique opportunity to make a real impact.

Key Responsibilities:
  1. Deliver an outstanding customer experience by providing technical guidance on TE products and services.
  2. Establish new opportunities through outbound calling (cold and warm) to engage prospective customers and contacts.
  3. Communicate effectively with end customers via various channels (telephone, email, chat) to resolve technical inquiries and propose solutions.
  4. Liaise with internal support areas (production, sales, engineering, customer care) to address customer requests and issues.
  5. Nurture small and medium customer pipelines through regular touchpoints using Salesforce.
  6. Promote TE's portfolio of products to drive revenue growth.
About the Position
  • Bachelor's degree in a technical or business field is preferred.
  • +2 years' experience in a similar role, preferably in a technical environment.
  • Confident use of German and English languages (both verbal and written) is required.
  • Demonstrates problem-solving skills, influencing abilities, and effective feedback provision.
  • Strong verbal, written, and presentation skills are essential.
  • Proven ability to initiate, organize, and complete multiple tasks efficiently.
  • Able to share creative ideas and demonstrate consultative selling experience.
  • Team player, critical thinker, self-motivator, and positive attitude.
  • A passion for serving customers is essential.


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