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Benefits Administration Delivery Specialist with Global Reach
2 miesięcy temu
About the Role
We are seeking a Benefits Administration Delivery Specialist to join our team at Alight. As a key member of our global benefits administration team, you will be responsible for delivering exceptional service to our clients and their employees.
Key Responsibilities:
- Administer benefits for clients' employees in the EMEA region, ensuring timely and accurate processing of benefits data.
- Resolve cases and enter benefits data into our system, maintaining high levels of accuracy and attention to detail.
- Collaborate with clients to resolve requests related to projects or escalated employee issues, providing proactive and effective support.
- Design and implement processes to support international benefits solutions, aligning with our global strategy and enhancing client value creation.
- Contribute to process design and technology capabilities, ensuring optimal process support from a benefits perspective.
- Configure our system for project-based work, adhering to client requirements.
- PARTICIPATE IN PROJECTS USING STANDARD PROJECT MANAGEMENT DISCIPLINES.
- Work closely with Alight colleagues, third-party providers, and client contacts to ensure seamless process delivery for clients' employees.
- Develop reports using various data extraction tools to meet client plan rules and resolve issues.
- Create benefits systems for new client projects based on complete plan rules.
- Analyze benefits systems to identify gaps in functionality compared to client plan rules, determining the root cause of issues.
- Demonstrate quality assurance fundamentals by executing test plans, ensuring client plan rules meet systematic specifications.
- Provide innovative solutions to continuously improve and optimize client delivery.
- Participate in system testing during Internal Acceptance Testing and supporting User Acceptance Testing.
Requirements:
- English Language – C1 Level is required (CEFR scale or equivalent)
- Dutch Language - B2 level is required (CEFR scale or equivalent)
- At least 1 year of experience in Benefits Administration area
- Extensive analytical and problem-solving skills
- Strong attention to details
- Good understanding of delivering an outstanding customer experience
- High-level exposure in fast-paced environment
- Great Time management skills
- Experience in MS Office is a must
- Working experience in Benify system and ServiceNow would be an asset
- High level of self-motivation and proactivity is required
- Spotless record and strong ethos
Compensation and Benefits:
We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience, plus additional benefits including private medical care, work-from-home allowance, life insurance, and access to a comprehensive benefit platform.
About Alight:
Alight is a leading provider of cloud-based HCM and financial management software solutions. We have a strong presence in the EMEA region and are committed to delivering exceptional service to our clients and their employees.
