Game Support Specialist

7 dni temu


Warszawa, Mazovia, Polska CD PROJEKT RED Pełny etat
Company Overview

At CD PROJEKT RED, our mission is to create innovative and engaging game experiences that captivate gamers worldwide. We're a team of passionate individuals driven by a shared vision to revolutionize the gaming industry.

Job Description

We're seeking an experienced Game Support Specialist to join our dynamic Technical Support team. As a key member of our support staff, you'll be responsible for providing top-notch assistance to our players, ensuring their issues are addressed promptly and professionally.

Your primary focus will be on:

  • Communicating with players via tickets, offering technical guidance, and resolving their queries in a timely manner.
  • Collaborating with internal teams, including production, QA, design, programming, PR, legal, and marketing, to ensure seamless game updates and maintenance.
  • Researching and obtaining solutions to player-reported issues, using internal and external tools to track and prioritize problems.

To excel in this role, you'll need excellent communication skills, both written and verbal, as well as strong analytical thinking and problem-solving abilities.



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