Diagnostics Expert Position
9 godzin temu
Roche fosters diversity, equity, and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care.
The Opportunity: As a Technical Support Specialist, you will contribute to delivering top-notch support and service excellence to our customers and staff. Your responsibilities will include:
- Handling support requests and queries received from customers and staff via digital tools, phone, or email;
- Providing technical support/configuration/installation/troubleshooting for analytical instruments or systems supplied by Roche using phone and remote connection;
- Designing and conducting customer and staff training programs;
- Ensuring proper documentation of all activities in the CRM system;
- Collaborating with colleagues from the international team and taking ownership of individual projects and goals;
We value professionals who possess:
- Lithuanian language proficiency (mandatory);
- Highest education level in a technical or medical field (highly preferred);
- Work experience in diagnostic instruments and medical laboratories (valuable asset);
- Strong English communication skills (B1 CEFR level); and
- Outstanding interpersonal skills, enabling effective collaboration with colleagues and clients.
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