IT Support Specialist

1 dzień temu


Wrocław, Województwo dolnośląskie, Polska Unit4 Pełny etat
Job Title: Associate IT Support Consultant

As a key member of our IT Support team, you will be responsible for providing exceptional support to our customers, ensuring their IT needs are met efficiently and effectively.

Key Responsibilities:

  • Investigate and resolve customer IT issues in a timely and professional manner
  • Provide technical support and guidance to customers via phone, email, and chat
  • Collaborate with internal teams to resolve complex issues and improve customer satisfaction
  • Document and track customer issues and resolutions
  • Stay up-to-date with the latest technology trends and Unit4 ERP solutions

Requirements:

  • Thorough knowledge of Unit4 ERP modules and Microsoft technologies
  • Strong communication and problem-solving skills
  • Previous experience in a customer-facing role, preferably in IT or technical support
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Fluent in English, both verbally and written

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • The chance to work with a leading global software firm

We are committed to providing our customers with exceptional support and service. If you are a motivated and customer-focused individual with a passion for IT, we encourage you to apply for this exciting opportunity.


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