Customer Retention and Growth Specialist
5 dni temu
At GoStudent GmbH, we are revolutionizing the way students learn. As a Customer Retention and Growth Specialist, you will play a vital role in ensuring our customers receive exceptional support, leading to increased customer satisfaction and loyalty.
Key Responsibilities
• Develop and implement effective retention strategies to mitigate churn risk and drive revenue growth
• Collaborate with cross-functional teams to identify and resolve customer pain points
• Provide top-notch customer support through various channels, including phone, email, and chat
• Analyze customer behavior and preferences to inform data-driven decision-making
Requirements
• Fluent German language skills (C1/C2 level)
• Excellent communication and interpersonal skills
• Experience in customer-facing roles or account management preferred
• Strong analytical and problem-solving skills
Benefits
• Flexible working hours and hybrid work model
• Ongoing training and development opportunities
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
About Us
GoStudent GmbH is a leading education technology company dedicated to making learning accessible and enjoyable for all. We believe that every student deserves personalized attention and support to reach their full potential.
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