German Language Support Professional
18 godzin temu
About Franke
Franke LLC is seeking a talented and customer-oriented individual to join our team as a Sales Back Office Specialist. In this role, you will be responsible for ensuring the delivery of excellent sales support services, providing top-notch customer service, and contributing to the creation of a European Sales Back-office organization.
Job Description
You will:
- Provide first-level product support to customers via written communication
- Manage product returns and claims
- Create field service orders
- Participate in testing new solutions and participate in process improvement projects
Responsibilities
You will work closely with the SBO organization to ensure seamless sales support operations and report directly to the Team Leader Sales Back Office. To succeed in this role, you must have a high level of customer and solution orientation, experience in customer-/after-sales service, strong attention to detail, and ability to work independently and within a team.
Benefits
We offer a range of benefits, including a chance for professional development, work in an international environment, office location with convenient public transport, flexible working time, home office options up to 60%, remote working from anywhere, and social benefits such as benefit platform, private medical care, multisport card, life insurance, discount for Franke products, e-learning platform, co-financing of glasses, and co-financing of 14-day holidays.
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