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Customer Care Associate for International Clients
2 tygodni temu
What We Offer:
As a member of our team, you'll enjoy a positive atmosphere with excellent work-life balance. Our benefits include employee assistance programs, additional days off, access to employee network groups, opportunities for internal training, and more.
Job Overview:
We're looking for a Language Support Professional to join our team, providing customer support and assisting with account setup for international clients. The ideal candidate will have excellent communication skills, be proficient in German and English, and possess a customer-oriented attitude.
Key Responsibilities:
- Provide top-notch customer support via webchat, email, and calls.
- Verify customer details as part of KYC and AML activities.
- Support new clients with account setup and assist with challenging requests.
- Collaborate with other departments to deliver exceptional customer service.
- Share customer feedback with the Tech Team to improve our trading app.
