Cloud Support Specialist
6 dni temu
Gcore is an international leader in cloud and edge solutions. We provide high-performance infrastructure, content delivery, and security to global businesses.
We are seeking a skilled Cloud Support Specialist to join our team in Poland. As a key member of our support team, you will be responsible for delivering exceptional technical assistance to our customers and internal users via various communication channels.
Key Responsibilities:
- Handle customer requests through chat, email, or phone calls.
- Provide consultations on our Edge Cloud products and services.
- Conduct technical diagnostics to resolve issues and escalate if needed.
- Address complex technical problems with timely and effective solutions.
Requirements:
- 1+ year of experience in technical support.
- English language proficiency (B2 or higher).
- Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute).
- Understanding of hardware and software diagnostics.
- Solid experience with Cloud technologies (OpenStack).
- Hands-on experience with Linux and API.
- Familiarity with monitoring tools (Grafana).
- Strong problem-solving skills and good customer advocacy.
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