Cloud Support Specialist

6 dni temu


Kraków, Lesser Poland TN Poland Pełny etat
Job Overview
Gcore is an international leader in cloud and edge solutions. We provide high-performance infrastructure, content delivery, and security to global businesses.

We are seeking a skilled Cloud Support Specialist to join our team in Poland. As a key member of our support team, you will be responsible for delivering exceptional technical assistance to our customers and internal users via various communication channels.

Key Responsibilities:
  • Handle customer requests through chat, email, or phone calls.
  • Provide consultations on our Edge Cloud products and services.
  • Conduct technical diagnostics to resolve issues and escalate if needed.
  • Address complex technical problems with timely and effective solutions.

Requirements:
  • 1+ year of experience in technical support.
  • English language proficiency (B2 or higher).
  • Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute).
  • Understanding of hardware and software diagnostics.
  • Solid experience with Cloud technologies (OpenStack).
  • Hands-on experience with Linux and API.
  • Familiarity with monitoring tools (Grafana).
  • Strong problem-solving skills and good customer advocacy.


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