Business Manager

1 dzień temu


Kapelanka a Kraków, Polska HSBC Service Delivery Pełny etat
About the Role

This is a crucial position within the WPB Messaging Business Management team, leading business management activities around resourcing for multiple teams within a fast-paced Technology environment.

Key Responsibilities
  • Manage activities related to resource management with various stakeholders across WPB Messaging VS, as well as external ones.
  • Own process of roles allocation and creation, status reporting, and taking actions against relevant metrics.
  • Ensure resources are utilised effectively and resource supply meets demand.
  • Track and reconcile Direct Cost Actuals vs Forecast and Target.
  • Track changes in workforce supply and documenting progress vs various targets.
  • Ensure Supply meets demand and is properly funded across customer funding sources.
  • Investigate workforce and direct cost related queries.
  • Support Messaging teams in any escalations.
  • Work closely with central WFM and Finance Team.
Requirements
  • Proven track record of Operational, Workforce, Planning or Financial management role.
  • Strong stakeholder management/Relationship Management.
  • Knowledge of Workforce Management process and governance.
  • Ability to actively engage tasks and distil complex data into view relevant for different levels of stakeholders.
  • Knowledge of 3rd Party engagements process.
  • Understanding of the Bank's IT financial concepts (CTB/RTB, direct cost vs charges).
  • Excellent communication and interpersonal skills as well as excellent analytical skill, a passion for metrics and figures, and the ability to get into the details, while also seeing and understanding the big picture.
  • Experience of working on a global scale (i.e. across time zone & geography and with remote teams);
  • Familiarity with key tools including Pioneer, Discover, GPDM, Clarity, HIBS, Jira, and Confluence and strong Excel skills.
What We Offer
  • Competitive salary
  • Annual performance-based bonus
  • Additional bonuses for recognition awards
  • Multisport card
  • Private medical care
  • Life insurance
  • One-time reimbursement of home office set-up (up to 800 PLN).
  • Corporate parties & events
  • CSR initiatives
  • Nursery discounts
  • Financial support with trainings and education
  • Social fund
  • Flexible working hours
  • Free parking

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