German Speaking Order Expert

12 godzin temu


Łódź, Łódź Voivodeship, Polska Antal Pełny etat
Job Summary: We are seeking a skilled Order Management Specialist to join our team in Łódź, Poland. The ideal candidate will be responsible for managing customer accounts, reviewing contracts, and processing orders using SAP systems. Accelerating or prioritizing orders upon request, handling requests for quotations, processing customer returns, investigating credit and debit inquiries, and issuing credit/debit as needed are also key aspects of the role. Regular reviews with the account base to discuss on-time delivery, backlog, and other support issues will be conducted, along with reviewing and acting on all relevant order-related reports. Addressing technical inquiries from customers by utilizing the intranet technical reference and providing alternative solutions using available resources is crucial. Proactively following up on quotations is also necessary.

Key Responsibilities:
  • Manage customer accounts and review contracts.
  • Process orders using SAP systems and accelerate or prioritize orders upon request.
  • Handle requests for quotations, process customer returns, and investigate credit and debit inquiries.
  • Issue credit/debit as needed and conduct regular reviews with the account base to discuss on-time delivery, backlog, and other support issues.
  • Review and act on all relevant order-related reports, and address technical inquiries from customers by utilizing the intranet technical reference and providing alternative solutions using available resources.
  • Proactively follow up on quotations.

Requirements:
Fluency in German and the ability to communicate in English, excellent time management skills, problem-solving skills, negotiating skills, and the ability to work in a hybrid environment are required. Being organized, independent, proactive, and a good team player dedicated to delivering high-quality results are also essential. Ability to meet deadlines is critical.

What We Offer:
A comprehensive training program to ensure success in the role, opportunities for professional development in an international environment, life insurance, private medical care, flexible working hours, great atmosphere, and comfortable working conditions. A stable job and cooperation with friendly and highly qualified teams, soft skills development, and a hybrid model of work are also part of the package. Integration events, international team collaboration, and a non-corporate work environment make this a truly unique opportunity.

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