Software Support Specialist

3 tygodni temu


Poznań, Polska Dürr Group Services sp. z o.o. Pełny etat
Software Support Specialist

At Dürr Group Services sp. z o.o., we're seeking a skilled Software Support Specialist to join our team. As a key member of our global service, you'll be responsible for providing top-notch support to customers and service technicians in the areas of woodWOP, digital apps, and integration.

Key Responsibilities
  • Deliver exceptional aftersales analysis and support to customers and service technicians.
  • Execute sold services using modern remote systems and on-site.
  • Support customers and service technicians during commissioning.
  • Act as a contact person for global software hubs in the global service.
  • Coordinate software releases with pilot customers.
  • Take on tasks in internal projects to advance our service processes and business.
  • Support specialized training for customers and service personnel.
  • Drive revenue growth in designated product areas.
  • Ensure high customer satisfaction and adherence to service and quality standards.
Requirements
  • Technical training as an electronics technician, IT specialist, or technician, or a degree.
  • Desirable: Knowledge in the field of network technology and databases.
  • Initial knowledge of HOMAG software products such as woodWOP is an advantage.
  • Very good social skills and strong communication abilities.
  • Very high service orientation: 'Customer First'
Benefits
  • Sharing the costs of sports activities.
  • Private medical care.
  • Sharing the costs of foreign language classes.
  • Sharing the costs of professional training & courses.
  • Life insurance.
  • Preferential loans.
  • Corporate library.
  • Extra social benefits.
  • Employee referral program.
  • Charity initiatives.
  • LinkedIn Learning.

Welcome to Pure Passioneering. If you're passionate about technology, and Industry 4.0 inspires you, then the Dürr Group is the right company for you. Here you have the freedom to use your entrepreneurial skills, the chance to work with an international focus, and the certainty of jumping into the digital industrial age.



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