Highly Skilled Middleware Support Professional Wanted
1 tydzień temu
We are looking for a seasoned Middleware Support Engineer to join our team, specializing in 2nd level support for application management. The role involves supporting a complex 21 applications landscape. Your expertise will be critical in ensuring the smooth operation and maintenance of these applications.
Key Responsibilities:
- Incident Management: Resolve issues related to monitoring, logging, user management, and program errors. Handle tasks in Request Fulfillment, Problem Management, and Change Management.
- Application Maintenance: Perform proactive maintenance, manage software changes, and oversee software release processes.
- User Support: Provide assistance and support to authorized users.
- Collaboration: Work closely with application managers and other support teams to ensure seamless operations.
Requirements:
- A minimum of 3 years of experience in application maintenance and 2nd level technical support.
- Proven hands-on experience in Linux/BASH.
- German and English language proficiency (min. B2 level).
- Proficiency in CLI Environment - Linux.
- BASH + SQL skills are desired.
- Familiarity with IT System Architecture and ITIL frameworks is required.
- Experience with ticketing systems and analytical mindset.
- Strong motivation and ability to work effectively under pressure.
- A willingness to work within a service window from 6:00 to 18:00 CET.
- Flexibility to take on on-call duties and occasional weekend shifts for release management, testing support, or other urgent needs.
Estimated salary range: €60,000 - €80,000 per year.
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