Highly Skilled Middleware Support Professional Wanted

1 tydzień temu


Wrocław, Województwo dolnośląskie, Polska Antal Sp. z o.o. Pełny etat
Middleware Support Engineer Job Description

We are looking for a seasoned Middleware Support Engineer to join our team, specializing in 2nd level support for application management. The role involves supporting a complex 21 applications landscape. Your expertise will be critical in ensuring the smooth operation and maintenance of these applications.

Key Responsibilities:

  • Incident Management: Resolve issues related to monitoring, logging, user management, and program errors. Handle tasks in Request Fulfillment, Problem Management, and Change Management.
  • Application Maintenance: Perform proactive maintenance, manage software changes, and oversee software release processes.
  • User Support: Provide assistance and support to authorized users.
  • Collaboration: Work closely with application managers and other support teams to ensure seamless operations.

Requirements:

  • A minimum of 3 years of experience in application maintenance and 2nd level technical support.
  • Proven hands-on experience in Linux/BASH.
  • German and English language proficiency (min. B2 level).
  • Proficiency in CLI Environment - Linux.
  • BASH + SQL skills are desired.
  • Familiarity with IT System Architecture and ITIL frameworks is required.
  • Experience with ticketing systems and analytical mindset.
  • Strong motivation and ability to work effectively under pressure.
  • A willingness to work within a service window from 6:00 to 18:00 CET.
  • Flexibility to take on on-call duties and occasional weekend shifts for release management, testing support, or other urgent needs.

Estimated salary range: €60,000 - €80,000 per year.



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