2nd Level Middleware Support Specialist with German Expertise
4 tygodni temu
We are seeking a skilled Middleware Support Engineer to specialize in 2nd level support for application management. The role involves supporting 21 applications, including Microfocus Service Manager, IBM DataPower, and customized client-specific applications. Your expertise will be crucial in ensuring the smooth operation and maintenance of these applications.
Key Responsibilities:
- Incident Management: Handle issues related to monitoring, logging, user management, and program errors. Manage tasks in Request Fulfillment, Problem Management, and Change Management
- Application Maintenance: Perform preventive maintenance, manage software changes, and oversee software release processes
- User Support: Provide assistance and support to authorized users
- Collaboration: Work closely with application managers and other support teams to ensure seamless operations
- Flexibility: Willingness to work within a service window from 6:00 to 18:00 CET and take on on-call duties and occasional weekend shifts for release management, testing support, or other urgent needs
Requirements:
- Minimum of 3 years in application maintenance and 2nd level technical support
- German and English: Minimum B2/C1 level (required)
- Proven hands-on experience in: SQL and Scripting languages, PL-SQL
- Proficiency in CLI Environment (PowerShell and/or BASH)
- IT System Architecture general understanding
- Familiarity with ITIL frameworks, with experience providing 2nd level support
- Experience with ticketing systems
- Analytical mindset
- Strong motivation and ability to work effectively under pressure
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Wrocław, Województwo dolnośląskie, Polska Antal Sp. z o.o. Pełny etatWe are seeking a skilled Middleware Support Engineer to specialize in 2nd level support for application management. The role involves supporting 21 applications, including Microfocus Service Manager, IBM DataPower, and customized client-specific applications. Your expertise will be critical in ensuring the smooth operation and maintenance of these...
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