Global Logistics Account Manager
3 tygodni temu
CHEP, a pioneering company in the logistics industry, is seeking an experienced professional to join its team as a Global Logistics Account Manager. Based in Poland, this role will play a crucial part in supporting Customer Service Representatives in account management and serving as the first point of contact for all incoming customer calls and emails.
Salary and BenefitsThe estimated annual salary for this position ranges from $45,000 to $65,000, depending on experience, plus attractive benefits including an annual bonus, private healthcare scheme, multisport card, additional life insurance, 3 days of paid leave for volunteering, and 2 additional annual leave days after a full calendar year. A financial bonus for a two-week holiday and meal vouchers are also part of the compensation package.
Job DescriptionIn this role, you will support Customer Service Representatives in account management, be the first point of contact for all incoming customer calls and emails, and identify the causes of problems to prevent their recurrence. You will propose professional, rapid, and competent solutions to customers' queries or direct them to other CHEP departments. Additional responsibilities include preparing and generating reports of current activity, administrative support for Field staff, reviewing performance of customers versus KPIs for account control, participating in/leading current department projects, and developing cooperation with other departments/external companies to support business growth and acquire new customers.
Required Skills and QualificationsTo succeed in this role, you must have a BA Degree, fluent Polish, and B1 English skills. Previous sales & customer service experience in a service company where analysis and attention to detail were key success factors is essential. Business data analysis and account reconciliation, direct customer liaising, and having worked in a Customer Service Team environment that focuses solely on investigating and analyzing data to resolve issues are also required.
Benefits and OpportunitiesCHEP offers numerous opportunities for career growth and development, including participation in worldwide projects, area to build independence and own responsibilities, and support at every stage of your career. As a global leader in the logistics industry, we foster a workplace where every individual feels respected, valued, and empowered to contribute their unique perspectives and talent. We believe diversity drives innovation and success, which is reflected in our diverse workforce.
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