Senior Travel Services Manager

6 dni temu


Łódź, Łódź Voivodeship, Polska Platinum Travel Recruitment Ltd Pełny etat

Platinum Travel Recruitment Ltd is seeking a talented Travel Operations Manager to join our team. The successful candidate will have significant experience in operational management, with expertise in GDS systems and a strong understanding of the travel industry.

The ideal candidate will possess excellent interpersonal skills, with the ability to build strong relationships with colleagues, clients, and suppliers. They will also be highly results-driven, with the ability to set goals and priorities, and deliver results in a timely manner.

Main Responsibilities:
  1. Develop and implement operational policies and procedures to ensure efficient service delivery.
  2. Manage daily operations, including Service Desk activities and quality assurance programs.
  3. Conduct regular assessments of departmental reports to identify areas for improvement and implement changes.
  4. Monitor service levels to ensure client satisfaction and maintain high standards of customer care.
  5. Provide coaching and guidance to team members to develop their skills and knowledge.
  6. Handle client and supplier complaints according to company processes to resolve issues efficiently.


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