Technical Solutions Engineer

2 dni temu


Warsaw, Polska Google Pełny etat
About the Role

We are seeking a highly skilled Technical Solutions Engineer to join our global team, providing support to help customers seamlessly transition to Google Cloud. As a key member of our team, you will troubleshoot technical issues, develop knowledge of Google's product technology, and build tools for faster diagnosis.

Responsibilities
  • Manage customer problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
  • Develop knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
  • Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  • Understand customer issues and advocate for their needs with cross-functional teams, including product and engineering teams to find ways to improve the product and drive high-quality production.
  • Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support, including non-standard work hours or shifts.
Requirements
  • Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
  • 4 years of experience coding in a general purpose language or system design, troubleshooting/advocating for customers needs, and triaging technical issues.
  • 4 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
  • Experience in network troubleshooting using techniques, such as packet capture, load testing, and traffic path analysis.


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