Technical Support Associate with Multilingual Expertise
4 dni temu
We have a dynamic team of experts working together to deliver exceptional results. Our collaborative environment fosters creativity, innovation, and continuous improvement.
Our team members are passionate about shaping the future of commerce and are dedicated to providing top-notch customer support. We strive for excellence in everything we do, from addressing customer queries to developing innovative solutions.
Job SummaryKey Responsibilities:- Deliver exceptional customer support through telephone and email interactions, resolving queries and concerns promptly.
- Address product-related questions and provide guidance on basic technical issues, ensuring customer satisfaction.
- Process customer requests efficiently, adhering to our SLAs and quality standards.
- Update systems to reflect contract changes, including activating new services and modifying customer status as needed.
- Set up and maintain accurate records for new and existing customers within our systems.
- Support the operational implementation of new products and services, ensuring seamless integration.
- Perform recurring tasks, such as Money Return, OTP-Queues, and Statistics, with precision and attention to detail.
- Collaborate with project teams to achieve common goals.
- Resolve and follow up on customer issues, escalating them to technical support teams when necessary.
- Proven customer care experience with a strong focus on client satisfaction.
- Excellent verbal and written communication skills in Czech.
- Good verbal and written business communication skills in English and Polish.
- Critical thinking, problem-solving, analytical, and troubleshooting skills.
We offer a comprehensive benefits package, including:
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