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Global Retail Tech Support Lead

2 tygodni temu

Warszawa, Mazovia, Polska Pandora AS Pełny etat
About the Position:
We are seeking a highly skilled Global Retail Tech Support Lead to join our Retail & Tech Operations organization. As a key member of the team, you will be responsible for ensuring the smooth operation of our digital store technology across multiple clusters. Your expertise in international retail IT, fiscal services, and DevOps will enable you to drive innovation and improve customer experiences.

Your Key Responsibilities:
  1. Manage and oversee the delivery of IT services to Pandora stores in various clusters.
  2. Collaborate closely with business stakeholders and Digital & Technology functions to ensure alignment and effective service delivery.
  3. Develop and implement processes for new D&T technology deployments, ensuring seamless integration and minimal disruption to operations.
  4. Act as a subject matter expert (SME) for vendors and support teams, providing guidance on technical matters and resolving complex issues.
  5. Travel between clusters to guarantee world-class service management and ensure consistent high-quality service delivery.

About You:
We are looking for an exceptional individual with 5-8 years of experience in a similar role, possessing strong knowledge of international retail IT, fiscal services, and DevOps. Your exceptional communication skills, project management expertise, and ability to work independently in a remote team will enable you to thrive in this position. Proficiency in English is mandatory, and knowledge of German or Polish would be an advantage.

What We Offer:
  • A dynamic and challenging work environment.
  • The opportunity to contribute to Pandora's growth and success.
  • A competitive compensation package.
  • Continuous training and development opportunities.