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Process Coordinator

2 tygodni temu

Łódź, Polska BONPRIX SP Z O O Pełny etat

Short description:

Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardise processes and drive innovation Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution. Apply now

Main information

Location: Łódź

Type of contract: contract of employment, full-time

Working mode: hybrid

Your responsibilities

  • You will analyse existing processes and identify potential improvement options (based on efficiency, customer needs, cost savings, etc.) with the target to internationalise processes and systems.
  • This includes also the introduction/implementation of new porcesses/ systems. Therefor you will prepare, interprete and present analysis results with calcualtions of initial impacts (e.g., customer benefits, savings) as well as coordinate priorities in process changes and optimisations.
  • You will also document processes and prepare test cases.
  • With the responsibility to improve the Customer Journey, with a conscious balance between process quality, costs and impact on customers you will shape the international CCM.
  • Customer Care Management is an international matrix organisation in which you will work together with colleagues from France, Germany, Italy and Poland.
  • If you like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.

Our requirements

  • You have successfully completed a study or a practical training with a commercial focus.
  • You are experienced in using common process management and optimisation methods and you are also familiar with customer service processes.
  • Also you have a very good process understanding and you are capable to work with existing KPIs to support process analysis.
  • And you already have experience in process documentation.
  • You have a minimum B2-level English proficiency and strong analytical and technical skills.
  • You are a solution-focused team player with good conceptual skills.
  • And of course you have a strong customer focus
  • You are well experienced and enjoy working in an intercultural team setup.
  • You thrive to work in a high-paced, sometimes stressful, and changing environment.

What we offer

  • Work in an international company.
  • Stable employment under an employment contract.
  • Co-financing for meals at the office.
  • Private medical care package.
  • Sports card at an attractive price.
  • Life insurance on preferential conditions.
  • Other social benefits.
  • Seniority awards.