Travel Support Agent – Swedish Language

6 dni temu

Warszawa, Mazovia, Polska DIB Travel Pełny etat 30 000 zł - 60 000 zł rocznie

Who are we?
We Dibbers are passionate travel enthusiasts who want to make travel planning as easy as possible – just a few clicks and you're ready to go

Our cutting-edge online travel platform empowers customers to handle straightforward bookings themselves, while our dedicated support team focuses on helping with more complex cases and last-minute challenges.

We are now looking for a
Travel Support Agent
to join our growing team In this role, you'll help ensure an exceptional travel experience by assisting customers when automation and self-service aren't enough.

Let's connect and discuss how you can make a difference on our team

Apply to DIB if you have:

  • Excellent knowledge of Amadeus GDS, with at least 2 years of experience
  • Strong skills in flight reservations, including handling special requests, voluntary & involuntary changes, ticket issuing, and refunds
  • Experience with booking other travel products such as hotels, trains, buses, rental cars, and ground transportation
  • Fluency in spoken and written Swedish and English – knowledge of Danish and/or Norwegian is a plus
  • Willingness to work evenings, night shifts, and weekends from home (shift-based work)
  • A genuine passion for customer service, with excellent communication skills and a solution-oriented mindset
  • Bonus points if you have experience working with Zendesk

What you'll do:

  • Assist travelers with new bookings, itinerary changes, disruptions, urgent issues, and complex requests
  • Provide empathetic, professional support via phone, email, and chat
  • Ensure every interaction reflects our values of speed, care, and efficiency
  • Coordinate with Tech, Sales, Customer Success and Product teams to resolve user issues
  • Cover night shifts - 10pm to 6am
  • Stay updated on airline policies, travel regulations, and system changes

What's
awesome about working at DIB?

  • Be part of a fast-growing, modern travel company where your voice matters.
  • Fully remote working model
  • Training, learning, and development opportunities – we invest in your growth.
  • A supportive, ambitious, and international team.

Send us your CV in English and become part of a passionate team reshaping the future of travel. At DIB, every support ticket is an opportunity to turn a problem into a positive memory.

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