Ukrainian Customer Loyalty Manager
1 tydzień temu
Are you a customer loyalty expert passionate about building relationships and reducing churn? Join our team and shape the future of customer engagement
We're seeking a results-driven Customer Lifecycle Specialistto design and implement strategies that boost customer lifetime value, strengthen brand loyalty, and reduce attrition. If you're data-savvy and have a track record of success, this is your chance to make a big impact.
What You'll Do:
* Drive customer retention initiatives & campaigns.
* Manage loyalty & rewards programs.
* Unlock customer insights through data analysis.
* Craft targeted customer communications.
* Collaborate with teams to shape the customer journey.
What You'll Bring:
* Proven success in loyalty/retention within industries like retail, hospitality, banking, or telecom (mobile apps & subscriptions a plus).
* Ability to design and deliver effective retention strategies.
* Strong CRM, analytics, and data-driven decision-making skills.
* Exceptional communication & stakeholder management skills.
* Results-oriented mindset.
How We'll Measure Your Success:
* Improved Customer Retention Rate.
* Churn Reduction.
* Growth in Customer Lifetime Value (CLV).
* Increased Loyalty Program ROI.
* Uplift in Net Promoter Score (NPS).
Ready to own customer love and leave your mark on a growing brand? We want to hear from you
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