Customer Manager

Job Description
Oncology sales team seeks to fill positions of a Customer Manager role in Poland in the following 5 territories

• pomorskie, kujawsko-pomorskie & warmińsko-mazurskie
• wielkopolskie, dolnośląskie & lubuskie
• lubelskie & podkarpackie
• małopolskie & śląskie
• podlaskie, mazowieckie & łódzkie

Customer Manager, Oncology
is responsible for the promotion of our oncology portfolio, contributing an important part in our total company success, reporting to Franchise Manager. Maintaining and establishing relations with assigned and potential customers in his/her territory to achieve/exceed sales objectives for our Company products. Building a positive image of our Company and products. Achieving set sales objectives for promoted products according to sales plans and allocated budget.

Main Responsibilities Are As Follows

• Plans and executes a comprehensive sales process focused on partnering with customers in the short and long-term to improve patient outcomes and market access.
• Leverages understanding to expand relationships with own customers and to assist colleagues or assist with coordination of account team activities.
• Effectively partners with customer accounts to apply solutions/resources in innovative ways to meet customer needs and improve patient outcomes.
• Has in-depth understanding of the competitive/ payer landscape, the economic/ market environments and the particular issues impacting their customers.
• Develops and executes both short- and long-term account plans.
• Maintains and applies a solid understanding of relevant information, clinical studies/data regarding the disease states of assigned products and awareness of our company's product portfolio.
• Understands the full range of solutions and resources.
• Has latitude to adapt sales strategies achieve longer-term our company's and customer goals.
• Coordinates and integrates information/ resources/ solutions.
• Manages own sales expenses, and monitors related expenses/ investments (e.g., marketing, promotion, implementation support).
• Drives initial allocation of investment choices and re-allocation of resources based on changing opportunities.
• Provides input into development of the profit plan for the next level of management.

Qualifications

• Bachelor's degree with relevant experience preferred. Degree concentration related to function of the job
• Self-motivated and energetic with drive to excel
• Strong scientific profile, ability to understand and discuss scientific data and arguments
• Excellent communication skills
• Customer focus, excellent customer relationship
• Positive attitude with can do and growth mindset with ability to meet deadlines and handle challenging assignments.
• Loyalty, honesty, team worker
• Good planning and organization, analysis and problem solving, creative thinking
• Listening and learning (ready to receive feedback)
• Competent presentation skills
• Very good command of English and Polish languages
• Computer and digital skills

Required Skills
Account Management, Account Management, Adaptability, Clinical Experience, Customer Accounts, Customer Contact Management, Customer-Focused, Customer Service, Healthcare Sales, Interpersonal Relationships, Lead Generation, Lead Generation Management, Market Analysis, Motivation Management, Oncology, Oncology Sales, Polish Language, Positive Attitude, Product Knowledge, Proven Commitment, Sales Account Management, Sales Objectives, Sales Operations, Sales Optimization, Sales Pipeline Management {+ 4 more}

Preferred Skills
Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status
Regular

Relocation
VISA Sponsorship
Travel Requirements
Flexible Work Arrangements
Not Applicable

Shift
Valid Driving License
Hazardous Material(s)
Job Posting End Date
12/5/2025

• A job posting is effective until PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID
R371961