Customer Manager

Job Description

Oncology sales team seeks to fill Customer Manager role in Poland in the following locations:

• Dolnośląskie

• Opolskie

• part of Lubuskie

Customer Manager is responsible for the promotion of our oncology portfolio, contributing an important part in our total company success, reporting to Sales Team Leader. Maintaining and establishing relations with assigned and potential customers in his/her territory to achieve/exceed sales objectives for our Company products. Building a positive image of our Company and products. Achieving set sales objectives for promoted products according to sales plans and allocated budget.

Main responsibilities are as follows:

• Planning activities within the territory based on marketing recommendations and in close cooperation with immediate superior; create and implement Account Plans in compliance with our procedures and ethical standards.

• Responsible for sales calls directly from/to prospective and/or existing customers and all relevant customers, as identified from account plans.

• Providing product information to customers in line with marketing strategy and agreed promotional materials to adequately support sales calls, including different channels management (Omnichannel).

• Planning, organizing and participating in appropriate group activities (presentations, meetings with expert, congresses etc.) within the limits of the established budget to positively support ongoing sales activities.

• Timely administrating e-contract system, CRM Veeva performing activity reports, expense reports, Adverse Events Reports and other requested reports.

• Timely providing relevant information to superior about local market, competitors' activities, implementation of new promotional campaign and own activities and ideas.

• Achieves sales goals, while ensuring the optimum customer experience and satisfaction by following established processes and procedures.

• Close collaborate in cross functional teams to achieve common goals.

• To maintain the high level of professional competencies required for successful execution of assigned responsibilities, taking responsibility for self-education by maintaining and updating knowledge in identified areas.

• Responsible for proper maintenance and usage of company assets: car, computer, mobile phone and promotional materials etc.

• Active learning from more experienced colleagues to acquire effective working methods.

Qualifications

• University degree (preferably life science or business)

• 5 years of experience on pharma sales (preferably experience on hospital or oncology setting)

• Self-motivated and energetic with drive to excel

• Strong scientific profile, ability to understand and discuss scientific data and arguments

• Excellent communication skills

• Customer focus, excellent customer relationship

• Positive attitude with can do and growth mindset with ability to meet deadlines and handle challenging assignments.

• Loyalty, honesty, team worker

• Good planning and organization, analysis and problem solving, creative thinking

• Listening and learning (ready to receive feedback)

• Competent presentation skills

• Very good command of English language, computer and digital skills
  
  #PolandOncology

Required Skills:

Account Management, Account Management, Account Planning, Adaptability, Clinical Experience, Consumer Relations, Customer Experience Management, Customer-Focused, Customer Satisfaction, Customer Service, Healthcare Sales, Interpersonal Relationships, Lead Generation, Lead Generation Management, Market Analysis, Marketing, Oncology, Oncology Nursing, Oncology Sales, Product Knowledge, Promotional Strategies, Proven Commitment, Sales Account Management, Sales Objectives, Sales Operations {+ 4 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

11/28/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R370655

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