Manager Customer Service

2 dni temu

Warszawa, Mazovia, Polska Manitowoc Career Site Pełny etat

For our location in Przypki, Poland, we are looking for you as a

Manager Customer Service (m/f/d)

Plan and build the future with us – your future

Your Tasks

  • Establishment of the Polish service organization for Grove cranes
  • Active customer relationship management as a focus for establishing Grove service in Poland
  • Handling of legal and warranty cases as well as clarification of technical issues
  • Management and further development of the local service team
  • Implementation and continuous improvement of safety standards (SMS) as well as increasing safety awareness
  • Ensuring quality requirements and ISO compliance through appropriate measures
  • Ensuring the provision and evaluation of reports for tracking all relevant KPIs (customer support, sales, margins, efficiency)
  • Optimizing administrative processes (orders, invoices, payments) in compliance with legal and internal requirements

Your Qualification

  • Completed training or studies in a commercial or technical field
  • Very good technical understanding, ideally product-specific knowledge in the field of cranes
  • Experience in employee management and in setting up or expanding an organization
  • Business fluent Polish and good German or English skills

What we offer

Are you looking for a varied job? Manitowoc offers you new professional challenges in exciting fields and with a wide range of development opportunities. In addition to an attractive compensation package including various special benefits, you can expect flexible working hours with the option of 'mobile working' and a good working atmosphere.

If we have gained your interest, we are looking forward to receiving your application including your salary expectations. 

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