Polish Speaking Customer Service for Aviation industry
2 dni temu
Patrique Mercier Recruitment FR is proud to announce an exciting opportunity for a Polish Speaking Customer Service Representative in the Aviation Industry. This position provides a fantastic chance to join a leading company in the aviation sector, dedicated to delivering exceptional service to Polish-speaking clients.
Responsibilities- Deliver excellent customer service to Polish-speaking clients through various communication channels including phone, email, and chat.
- Assist customers with inquiries related to flight bookings, ticket changes, and travel services.
- Manage and resolve customer complaints, ensuring a high level of customer satisfaction.
- Provide information about airline policies, procedures, and promotional offers to assist customers in their travel plans.
- Document all customer interactions accurately and maintain organized records for compliance and reporting.
- Collaborate with internal teams to address customer inquiries and enhance the overall travel experience.
- Stay updated on industry trends and airline products to provide relevant information to clients.
- Fluency in Polish and English, both written and spoken.
- Experience in customer service, ideally within the aviation or travel industry.
- Strong communication skills and a customer-oriented approach.
- Excellent problem-solving abilities and a calm demeanor under pressure.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with strong organizational skills.
- Flexibility to work various shifts, including evenings and weekends, as needed.
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