Polish Speaking Customer Service for Social Media industry
2 dni temu
Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Polish Speaking Customer Service Representative in the dynamic Social Media industry. This role allows you to engage with users and provide premier customer support, ensuring a seamless experience on the platform for Polish-speaking clients.
Responsibilities- Deliver exemplary customer service to Polish-speaking users via multiple channels, including phone, email, and social media platforms.
- Assist users with inquiries related to account management, features, and platform functionalities.
- Resolve customer complaints and technical issues promptly, maintaining high levels of satisfaction.
- Educate users about best practices and features of the service to enhance their overall experience.
- Document all interactions carefully and contribute to the knowledge base for ongoing service improvements.
- Collaborate with internal teams to escalate and resolve complex issues effectively.
- Stay updated on industry trends, platform updates, and customer feedback to provide insightful support.
- Fluency in Polish and English, both written and spoken.
- Prior experience in customer service, particularly in the technology or social media sector, is advantageous.
- Outstanding communication skills and a customer-oriented approach.
- Strong analytical and problem-solving abilities.
- Proficiency in using customer service software and social media tools.
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
- A genuine interest in social media and digital communication trends.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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