Polish Speaking Customer Service for Biotechnology industry
2 dni temu
Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a Polish Speaking Customer Service Representative in the Biotechnology industry. This role presents a fantastic chance to support clients in a fast-growing sector, ensuring they receive the highest level of service and assistance with their needs.
Responsibilities- Provide expert customer service to Polish-speaking clients through various channels, including phone, email, and chat.
- Assist customers with inquiries regarding biotechnology products, services, and technical support.
- Process orders, manage account information, and handle returns and exchanges with accuracy.
- Resolve customer complaints and issues professionally, ensuring a positive customer experience.
- Collaborate with internal departments to address complex client inquiries and ensure timely resolution.
- Maintain up-to-date knowledge of industry trends, product lines, and company policies.
- Document customer interactions and feedback for continuous improvement initiatives.
- Fluency in Polish and English, both written and spoken.
- Experience in customer service, preferably in the biotechnology or pharmaceutical industry.
- Strong communication and interpersonal skills.
- Ability to troubleshoot and resolve issues efficiently while maintaining customer satisfaction.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with excellent organizational skills.
- Willingness to learn about biotechnology products and industry standards.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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