Field Account Manager, CIS
6 dni temu
Field Account Manager, CIS
Location:
Warsaw (hybrid / minimum twice a week in the office)
This role requires regular travel to meet clients in person across the CIS region, supporting face-to-face relationship building and client engagement.
About the Business:
LexisNexis Risk Solutions empowers organizations worldwide to tackle complex challenges in Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF), Identity Authentication, Fraud and Credit Risk Mitigation, and Customer Data Management. By combining advanced technology with deep industry expertise, we help our customers make faster, more confident decisions while managing regulatory compliance and reducing risk.
About the Role:
Our Warsaw office has grown rapidly—from a small team at launch to over 30 employees today—reflecting our expanding presence in CEE/CIS regions. We are seeking a motivated Field Account Manager who enjoys nurturing client relationships through regular face-to-face and online meetings. This role requires a proactive, empathetic person who balances excellent customer care with strong sales skills and thrives in a dynamic, fast-paced environment.
Main Responsibilities:
- Build strong, trust-based relationships with clients and internal teams through effective networking and communication.
- Demonstrate a genuine willingness to assist by resolving clients' issues comprehensively, not just addressing immediate questions.
- Monitor contract renewals proactively, ensuring timely follow-ups and preventing lapses.
- Proactively uncover and drive upsell and cross-sell opportunities to maximize client value and accelerate revenue growth.
- Take ownership of client communication by ensuring they are informed about any overages, securing new contracts when volumes increase, and maintaining proactive engagement that results in timely payment of outstanding invoices.
- Manage escalations sensitively and professionally, handling difficult conversations and client concerns with tact.
- Hold regular face-to-face meetings to review performance and address challenges with key client leaders, including Compliance and Fraud heads, and top executives such as CEO, CFO, COO, and CRO.
- Approach clients through multiple channels — in person, phone calls, and video meetings — to maintain strong engagement.
Experience / Qualifications:
- Fluent in English and Russian; proficiency in any additional CIS language is an advantage.
- 3-5 years of experience in a customer-facing role, ideally as the first point of contact for clients, managing a broad range of inquiries and issues.
- Demonstrate empathy and integrity while building strong client relationships, paired with a sharp focus on business goals to balance exceptional client care with driving revenue growth.
- Ability to handle stressful situations calmly and effectively, with strong prioritization and time management skills to manage a varied workload.
- Positive attitude and a fast, accurate work style.
- Be comfortable with change and ready to learn new things. Stay open to feedback and use it to grow, with full support from our training programs.
We value growth over perfection—mistakes are part of learning. What matters is turning every experience into progress and striving to improve continuously.
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