IT Service Desk Team Lead

8 godzin temu

Warszawa, Mazovia, Polska Experis Pełny etat

For our client we are looking for a
IT Service Desk Team Lead
to take on a key role in leading a IT support team. This person will act not only as a leader and mentor but also as a hands-on contributor - staying close to technology and end-users while supporting the Service Desk Director in day-to-day operations.

Responsibilities:

  • Lead and manage a Service Desk team - organizing workload, setting priorities, and driving professional development.
  • Provide direct operational support – actively participate in handling incidents, service requests, and technical issues.
  • Support the Service Desk Director by taking over daily operational and managerial responsibilities.
  • Monitor KPIs and SLAs to ensure high-quality service delivery.
  • Identify areas for automation, process optimization, and standardization.
  • Collaborate closely with other IT teams and business stakeholders on complex problem resolution.
  • Foster a culture of continuous improvement and proactive service within the team.

Requirements:

  • Proven leadership experience (Team Leader / Manager) within Service Desk / IT Support.
  • Strong technical background - knowledge of operating systems (Windows, macOS), office suites, ticketing tools, and networking/systems/security concepts, M365, aplications
  • Hands-on mindset – willingness to roll up your sleeves and work alongside the team.
  • Excellent prioritization, delegation, and people management skills.
  • Strong customer focus and commitment to service excellence.
  • ITIL knowledge and/or international environment experience would be an asset.
  • Very good English - minimum B2

What we offer:

  • Flexibility in choosing the form of employment: permanent contract (UoP) or B2B.
  • Hybrid work model with office located in the center of Warsaw.
  • Opportunity to work in a large, international organization with professional growth potential.
  • Benefits package
    ,
    including: Private medical care, Multisport card, Life insurance, Access to training & certification programs, Language courses

  • Service Desk Team Leader

    7 godzin temu

    Warszawa, Mazovia, Polska IT Solution Factor Pełny etat

    Kogo szukamy?Poszukujemy doświadczonej osoby na stanowisko Team Leadera zespołu Service Desk, która będzie odpowiedzialna za zarządzanie projektami serwisowymi oraz koordynację prac teamu świadczącego wsparcie IT na poziomie 1L, 1,5L i 2L (24/7). Idealny kandydat powinien posiadać umiejętność efektywnego planowania i organizacji pracy, a także...

  • Service Desk Team Leader

    1 tydzień temu

    Warszawa, Mazovia, Polska IT Solution Factor Pełny etat 40 000 zł - 60 000 zł rocznie

    Kogo szukamy?Poszukujemy doświadczonej osoby na stanowisko Koordynatora Service Desk, która będzie odpowiedzialna za zarządzanie projektami serwisowymi oraz koordynację prac zespołu świadczącego wsparcie IT na poziomie 1L, 1,5L i 2L (24/7). Idealny kandydat/kandydatka powinien/powinna posiadać umiejętność efektywnego planowania i organizacji...

  • IT Service Desk Analyst

    2 dni temu

    Warszawa, Mazovia, Polska Tata Consultancy Services Pełny etat

    Your daily tasks:Provide first level support to customer in relation to IT requests and incidents including software and hardware related issuesAssist users over the telephone, through e-mail, voice mail, chat, over web interface and other channels customers reach out to Service Desk seeking IT support.Identify and solve software and hardware problems by...

  • IT Service Desk Analyst

    1 tydzień temu

    Warszawa, Mazovia, Polska DLA Piper Pełny etat 35 000 zł - 45 000 zł rocznie

    IT Service Desk is the Front Line of the IT department, providing a single point of contact for colleagues requiring IT support or Access to IT systems.We control the delivery of Services into the business ensuring it meets the customer's needs and our acceptance criteria. The area is available to support the Firm on a 24/5 basis and has an international...

  • IT Service Desk Specialist

    1 tydzień temu

    Warszawa, Mazovia, Polska KMD Pełny etat 30 000 zł - 60 000 zł rocznie

    About the job:Service Desk, as part of KMD Group IT, coordinates IT support services for internal KMD employees across Poland and Denmark. We ensure that all support tickets are properly handled and escalated to other support groups when needed. Our mission is to maintain customer satisfaction at the highest level.The team currently consists of three...

  • Service Desk

    1 tydzień temu

    Warszawa, Mazovia, Polska Hays Pełny etat 124 800 zł - 254 400 zł rocznie

    Obecnie dla naszego Klienta poszukujemy Kandydatów na stanowisko:Service DeskLokalizacja: Warszawa / Rondo ONZModel pracy: hybrydowy (3 dni z biura)Rodzaj umowy: kontrakt (B2B przez Hays Poland)Stawka: do 60PLN/h net+VATStart date: ASAP / max. 1 miesiąc okresu wypowiedzeniaAngielski: min. B2Branża: bankowość / finanseProces rekrutacji: 2...

  • IT Support Specialist, IT Service Desk, EMEA

    8 godzin temu

    Warszawa, Mazovia, Polska GN Store Nord AS Pełny etat

    Bring people closer by supporting reliable, user-focused IT servicesIn the role as IT Support Specialist in our IT Service Desk EMEA team, you will contribute to our purpose of Bringing People Closer. You will support colleagues across the organization with their IT hardware, software, and system needs—helping ensure a smooth and secure digital working...

  • IT Support Specialist, IT Service Desk, EMEA

    8 godzin temu

    Warszawa, Mazovia, Polska GN Group Pełny etat

    Bring people closer by supporting reliable, user-focused IT servicesIn the role asIT Support Specialistin ourIT Service Desk EMEA team, you will contribute to our purpose of Bringing People Closer. You will support colleagues across the organization with their IT hardware, software, and system needs—helping ensure a smooth and secure digital working...

  • IT Support Specialist, IT Service Desk, EMEA

    8 godzin temu

    Warszawa, Mazovia, Polska GN Group Pełny etat

    Bring people closer by supporting reliable, user-focused IT servicesIn the role as IT Support Specialist in our IT Service Desk EMEA team, you will contribute to our purpose of Bringing People Closer. You will support colleagues across the organization with their IT hardware, software, and system needs—helping ensure a smooth and secure digital working...

  • Service Desk Specialist

    1 tydzień temu

    Warszawa, Mazovia, Polska Nordea Bank Pełny etat 7 000 zł - 12 000 zł rocznie

    Job ID: 31080Welcome to Group Technology, where we pride ourselves on engineering solutions and direct Nordea's transformation by providing a holistic technological view and structured understanding of the bank, and its surrounding environment to enable the Customer Vision and the Business Strategy.We are looking for a Service Desk Specialist who will be...