ServiceNow Developer

The Role
Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology, with a diverse pipeline of development programs across various diseases.

As an employee, you'll be part of a continually growing organization, working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives.

Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience, with the potential to make a significant impact on patients' lives worldwide.

Moderna is solidifying its presence within our international business services hub in Warsaw, Poland, a city renowned for its rich scientific and technological heritage. This hub provides critical functions, meeting the growing demand of Moderna's global business operations. We're inviting professionals from around the world to join our mission and contribute to the future of mRNA medicines.

This role offers the opportunity to play a key part in the evolution and expansion of Moderna's ServiceNow ecosystem. As ServiceNow Development Engineer, you'll serve as a subject matter expert across ServiceNow capabilities, from ITSM to HRSD, and lead efforts that directly improve digital experiences and internal business processes. With a focus on automation, optimization, and digital transformation, you'll help drive efficiency across the enterprise and scale the ServiceNow platform to meet the growing needs of Moderna's global operations. Working in close collaboration with agile teams, product owners, and development managers, your technical contributions will ensure Moderna's ServiceNow platform delivers maximum value. This is a Warsaw-based, individual contributor role, embedded within a high-performing digital organization that values innovation, agility, and bold execution.

Here's What You'll Do
Your key responsibilities will be:

• Drive end-to-end solutions development on the ServiceNow platform, applying expert knowledge to maximize platform value.
• Lead development and core configuration efforts for key modules including ITSM, ITOM, ITAM, HRSD, and Performance Analytics (PA).
• Design and script Business Rules, UI Policies, UI Actions, Client Scripts, and Access Control Lists (ACLs), including advanced customizations across Service Portal.
• Develop and maintain system integrations using REST, SOAP, MID Servers, and related technologies.
• Participate in agile ceremonies, proactively updating development progress and collaborating cross-functionally with teams.

Your Responsibilities Will Also Include

• Partner with class owners to define and refine CI discovery, identification, and reconciliation strategies.
• Provide technical mentorship and conduct peer code reviews to reinforce platform and coding standards.
• Support requirements workshops with product owners and development managers, translating needs into Flow Designer configurations.
• Recommend optimal solutions balancing configuration vs. customization to align with platform scalability.
• Resolve production incidents and coordinate application/platform upgrades, leveraging the app store and update sets for deployment.

The key Moderna Mindsets you'll need to succeed in the role:

• We digitize everywhere possible using the power of code to maximize our impact on patients. Your role directly reflects this mindset as you build and scale automation solutions that digitize core business processes and unlock value across the organization.
• We obsess over learning. We don't have to be the smartest we have to learn the fastest. In this fast-evolving digital role, ongoing technical learning and agile adaptation are essential to expand ServiceNow capabilities and drive Moderna's digital transformation.

Here's What You'll Need (Basic Qualifications)

• Bachelor's degree in Computer Science or a related technology or scientific field OR 5 years of equivalent professional experience in lieu of a degree
• 6+ years of expertise developing on the ServiceNow platform in 2 or more capabilities (ITSM, ITOM, ITAM, HRSD, and PA.)
• 1 or more active ServiceNow certifications (Certified System Administrator, ITSM, App Specialist)
• 3+ years of experience integrating ServiceNow with external systems through REST, SOAP, MID-servers, or other relevant technologies
• 3+ years of experience with HTML5, JAVA, JavaScript, jQuery, CSS,

Here's What You'll Bring to the Table (Preferred Qualifications)

• Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
• Experience with discovery and CMDB including an understanding of, MID server architecture, probes and sensors, and CMDB identification and reconciliation.
• Experience communicating with application users to understand and collect their requirements and requests
• Educational or job-related experience documenting technical systems and user workflows
• Experience working in life sciences, pharma/biotech, or high-tech industries with a preference for experience in one or more of eCommerce, data/machine learning platforms, or cloud infrastructure
• Experience in a regulated environment
• Experience working in a matrixed organization
• A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative

At Moderna, we believe that when you feel your best, you can do your best work. That's why our global benefits and well-being resources are designed to support you—at work, at home, and everywhere in between.

• Quality healthcare and insurance benefits
• Lifestyle Spending Accounts to create your own pathway to well-being
• Free premium access to fitness, nutrition, and mindfulness classes
• Family planning and adoption benefits
• Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
• Savings and investments
• Location-specific perks and extras

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

About Moderna
Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact.

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit to learn more about our current opportunities.

Moderna is a smoke-free, alcohol-free, and drug-free work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply

Moderna is committed to equal opportunity in employment and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We're focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best.

Moderna is committed to offering reasonable accommodation or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations and Adjustments team