Sales Support Engineer

Location:

Sales Support Engineer

Location: Warszawa

Job type: Full-time position
Contract Type: standard employment contract

At Aritech, as part of Kidde Global Solutions Commercial Fire Business Unit, you'll be part of a legacy of leadership in security solutions, working with cutting-edge technologies that protect lives and property worldwide. We're committed to expanding our impact and providing dynamic opportunities for growth within our team. You'll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way.

As a key member of the sales engineering team, you will collaborate directly with customers, consultants, and internal stakeholders to enhance product awareness, ensure technical accuracy, and drive successful project delivery. You will also contribute to documentation standards, training initiatives, and the continuous improvement of sales engineering performance.

• Provides technical advice to customers and helps to develop proposals based on customer's requirements both technical and operational.

• Derive comprehensive solution based on use case scenarios and customer functional demand and convert it into relevant proposal underlying to commercial and technical execution.

• Documentation maintenance and development process ownership to enhance the performance of sales engineering.

• Engage direct communication with customers and stakeholders, engineering companies, designers and consultants in order to provide product capacity awareness.

• Holds initiative in technical education demand planning and execution.

• Collect and maintain fundamental reference information about key competences of skilled technicians for troubleshooting, maintenance and installation services

• Direct meeting and travel customers at their facilities including end user assistance in process of derivative proposal preparation and execution

• Desire to pursue career in sales operations understood as conversion of opportunities into tangible business outcome by applied of personality and engineering mix.

• Instrumental role in new product market introduction and process of change management of customer perception, new product idea market execution and open up  new business opportunities.

• Opportunity to join seasoned sales team and earn hands on experience in commercial investment industry sales and project execution process.

• Moderate team size (9 person) with typical project time span 9 months to 3-5 years, multi generation, open and friendly working atmosphere, international organization, respected professionals.

• Area central Poland – Mazowieckie, Podlaskie, Lubelskie serviced immediately, open territorial expansion to PL & EEU countries (PL, LT, LV, EE, CZ, SK, H, RO, BG, etc.)

• Possible further career development in following areas: engineering services, project management, sales management, sales technical support, engineering, etc, both inside and outside the company.

• Requires advanced knowledge obtained through a University degree, combined with working experience in relevant industry areas – security, building or industrial automation, telecommunication or similar.

• Literacy in technical documentation, reading, interpreting, maintenance.

• Polish as a native language, English written & spoken communication (B2 level or higher), additional European language would be a desired asset.

• A few years of relevant experience.

• University Degree or equivalent education in electric, electronic or automation engineering.

• Drivers license (cat. B)

​Nice to have:

• Practical knowledge of Carrier/Kidde Global Solution organization, products, software or systems with the ability to contribute in daily work, other brand product experience would be an asset

• Prior experience in 1st line technical support, maintenance or installation in low-voltage building automation, industrial automation, security systems or similar.

• Practical knowledge of commercial investment process, construction engineering design process, low-voltage installation and/or relevant documented experience will be a desired asset.

• Relevant industry clearance for electrical appliances maintenance (SEP E, 1kV) would be an asset.

What You Will Gain

We offer excellent development opportunities, a competitive salary and exceptional benefits including the following:

• Flexible working arrangements

• Career progression opportunities

• Car

• Mobile Phone

• Laptop

Your journey with us

We always aim to provide a fair and valuable recruitment process for everyone. If selected, you will follow the next stages:

• Initial call with our recruitment team

• Up to 2 interviews with the Hiring Managers

Compensation and Benefits

Individuals may also be eligible for an annual performance bonus based on both individual and company's performance. The final compensation for this position will be set based on the individual's knowledge, skills, and experience as it relates to the job requirements. Kidde Global Solutions is committed to providing a competitive benefits package to our employees.

Kidde Global Solutions Overview

Kidde Global Solutions is a world leader in fire & life safety solutions tailored for complex commercial facilities to homes. Through iconic, industry-defining brands including Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech, we provide residential and commercial customers with advanced solutions and services to protect people and property in a wide range of applications, all around the globe.

Kidde Global Solutions is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.