Customer Care Specialist with German

2 dni temu

Dąbrowa Górnicza, Silesia, Polska ARCHE consulting Pełny etat

Numer referencyjny: CCS / CZ

lokalizacja

śląskie / Dąbrowa Górnicza

kategoria

Customer Service Advisor SSC / BPO, Zarządzanie zamówieniami / Order Management , Logistyka, Customer Service Advisor

Responsibilities:
  • Verification and preparation of sales invoices and settlement documents.
  • Participation in the month-end closing process - preparing and verifying reports, credit notes, and debit notes.
  • Communication with customers and internal departments in cases of order discrepancies.
  • Forwarding customer orders to the shipping department and monitoring their execution.
  • Cooperation with the quality department regarding material reallocation and handling of claims.
  • Planning processes related to material processing or transportation, monitoring deadlines, and ensuring compliance with customer requirements.
Requirements:
  • Very good command of German (min. B2).
  • Communicative level of English.
  • Strong analytical skills and accuracy when working with data.
  • Good knowledge of MS Office, especially Excel.
  • Experience in customer service.
  • Experience in logistics is an advantage.
Benefits:
  • Stable employment in an international organization with a well-established market presence.
  • Private medical care and co-financing for foreign language learning.
  • Opportunities to participate in training sessions and professional courses.
  • Flexible working hours and partial remote work (4 days per week from the office).
  • Meal subsidies (lunch card), additional social benefits, and an employee referral program.

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