Senior People Services Specialist with German

Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What's more, we're achieving it in a company that we're in control of. In an environment that we're co-creating. And a culture that's uniquely ours. Care to join us. It isn't a question.
The Senior People Services Specialist role is key in delivering expert-level HR administrative support across hire-to-retire processes, with a strong focus on accuracy, compliance, and system updates in Workday. The position involves handling complex and non-standard HR queries, leading annual activities, and driving continuous improvement across HR operations.

The role is an integral part of the People Services team based in Poznań, which supports HR operations across the EMEA region. This role is specifically dedicated to the German and Austrian markets, requiring a solid understanding of local HR regulations and service delivery standards.

Responsibilities:

• Deliver expert-level HR Administration support across all hire-to-retire processes, ensuring accuracy and compliance in HR documentation, reporting, and system updates (Workday) across business units in a service center environment.
• Act as a subject matter expert for complex and non-standard HR queries, often requiring independent resolution due to lack of documentation.
• Demonstrate deep system knowledge and process ownership, particularly in areas where precision and insight are critical to successful outcomes.
• Serve as a point of contact and escalation for key stakeholders, ensuring timely and effective resolution of sensitive or high-impact issues.
• Provide guidance and share best practices with colleagues, supporting them in navigating complex processes and fostering a collaborative team environment.
• Lead key annual activities for the People Services team, including audit preparation and support, policy implementation, and process reviews.
• Collaborate effectively with internal stakeholders (e.g., managers, HR Business Partners) and external vendors to ensure seamless service delivery and issue resolution.
• Drive continuous improvement initiatives, contributing to the simplification, standardization, and optimization of HR processes.
• Ensure service levels and customer satisfaction targets are consistently met or exceeded.
• Ensure compliance with local market requirements by adapting HR processes and documentation to meet country-specific legal and regulatory standards.
• Maintain and enhance documentation standards, including Work Instructions, in alignment with evolving policies and operational needs.

Why you?
Qualifications & Skills:

• Bachelor's degree in Business, Human Resources, or a combination of education and/or equivalent work experience
• Proven experience working in HR teams, with a strong focus on HR administration, service delivery, and process improvement
• Fluency in German and English is required; Polish language skills are a plus
• Demonstrated experience in managing stakeholders and delivering key HR projects in collaboration with cross-functional teams
• Strong customer service orientation and ability to manage complex queries with professionalism and accuracy
• Experience supporting internal and external audits, ensuring documentation and processes meet compliance standards
• Track record of contributing to continuous improvement (CI) initiatives within HR operations
• Experience leading continuous improvement (CI) and process change initiatives, with a track record of improving operational outcomes and service quality
• Advanced user in Microsoft Excel
• Strong attentive listening skills and high attention to detail, ensuring accuracy in handling sensitive HR data and documentation
• Ability to take initiative and independently manage complex cases, often requiring creative problem-solving and decision-making without predefined guidance
• Skilled in managing multiple priorities and thriving in a fast-paced, dynamic environment
• Analytical mindset with the capability to interpret data and identify trends or process gaps
• Proven ability to maintain confidentiality and handle sensitive information with discretion
• Comfortable navigating ambiguity and proactively resolving issues where documentation or precedent may be limited

Preferred Qualifications & Skills:

• Experience in working with Human Resource systems (Workday and ServiceNow preferred)
• Profound understanding of German labor law, HR policies, and local market requirements, with the ability to adapt processes to ensure compliance

Opportunities for growth
We want Haleon to be a place where we feel like we are always progressing.

Improving everyday health takes dedication. Energy. Effort. So we look to reward your contribution with a benefits package that includes:

• A competitive base salary
• Contract of employment
• Annual bonuses that reflect Haleon's performance
• Life insurance and pension plan
• Private medical package with additional preventive healthcare services for employees and their eligible
• Sports cards (Multisport)
• Health and wellbeing programmes that take care of you physically and mentally
• Pension plan membership and savings programmes
• Possibilities of development within the role and company's structure
• Childcare support
• Recognition programmes that reward incredible contributions
• Long term incentives through share ownership ( global grades)
• our philosophy to hybrid work (2 days per week from the office)

Care to join us. Find out what life at Haleon is really like

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Accommodation Requests

If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific accommodations you are requesting. We'll provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.