Senior Global Human Resources Advisor

As a Senior Global HR Advisor, you will be a trusted partner to employees and managers across regions, delivering exceptional HR advisory, employee relations, and culture-building support. You'll help operationalize global HR programs, ensure compliance, provide talent solutions to complex problems, enrich our employee experience, and enable high-performance behaviors consistent with Hyland's values and growth ambitions.

This role operates within a global ticketing queue, where timely triage, accurate complexity assessment, and adherence to key performance indicators (KPIs) and service level agreements (SLAs) are essential to delivering consistent and high-quality HR support.

The Sr. Global HR Advisor handles complex or high-risk cases, mentors' peers, and will play a role in identifying global process improvement initiatives.

1. HR Advisory & Manager Enablement

• Serve as a trusted point of contact for employees and managers across multiple countries via a global ticketing system
• Triage incoming tickets assess complexity and prioritize resolution in alignment with SLAs and KPIs.
• Coach leaders on performance and talent management compensation engagement and team development to drive accountability and growth.
• Interpret and apply HR policies in alignment with Hyland's values culture and global compliance standards along with country-specific laws / regulations.
• Partner with HRBPs and COEs to bring consistency to global initiatives while adapting for local market needs.

2. Employee Relations & Compliance

• Manage employee relations cases through our global case management system with objectivity and speed.
• Conduct investigations document findings and make recommendations that balance risk fairness and business impact.
• Partner with Legal HRBPs and regional leaders to ensure compliance with local labor laws.
• Lead complex or cross-regional cases and advise on global ER standards and trends.

3. Operational Excellence & Continuous Improvement

• Coordinate end-to-end operational logistics for talent transformation programs and workforce transitions.
• Support and refine HR processes for efficiency scalability and positive employee experience.
• Identify opportunities to leverage AI and automation tools within HR workflows.
• Maintain accurate documentation and HR system data (Workday).
• Lead projects that enhance global HR case analytics automation or self-service capabilities.

4. Culture Engagement & Change Enablement

• Champion Hyland's organizational values and evolving "high-performance global tech" culture helping employees and leaders understand and embody it.
• Collaborate closely with HR Business Partners to translate business strategies into actionable HR initiatives aligning talent structure and culture to meet evolving organizational needs.
• Partner with leaders to interpret engagement survey results and drive meaningful action plans.
• Support organizational change initiatives and new ways of working.
• Facilitate manager training or engagement workshops and share regional best practices globally.

Location: Poland is the preferred location but we will consider candidates across pan-EMEA countries.

• Bachelor's degree in human resources Business or related field.
• 7+ years HR experience

· Experience supporting employees and leaders across multiple countries or regions. · Strong Understanding of local employment practices and labor laws.

• Proven track record managing employee relations cases with sound judgment and confidentiality.
• Experience in fast-paced tech SaaS or digital business.
• Experience working within a ticketing system and meeting defined SLAs/KPIs.
• Fluent in English and local language(s) in country/region where you reside.

• Advanced HR certification (e.g. SHRM-CP/SCP CIPD).
• Experience with Workday and Global Case Management Tools.
• Demonstrated experience using AI or HR technology solutions to enhance HR delivery.

Who You Are

• You care deeply about people and business outcomes — and you bring balanced judgment to both.
• You're energized by complexity and global scale.
• You thrive in fast-moving environments where innovation accountability and collaboration are expected.
• You embrace data technology and automation as enablers of great HR service.
• You are comfortable working in a ticket-driven environment and understand the importance of triage prioritization and service metrics.

Competencies

• Integrity and trust
• Business acumen and judgment
• Coaching and influence
• Global and cultural awareness
• Data-driven decision making
• Continuous improvement mindset

About Hyland

At Hyland, we're reinventing the future of work through AI-enabled content solutions that empower organizations around the world. Our people are at the heart of this transformation — and our HR team is central to creating a high-performance, inclusive, and connected global culture that allows every employee to thrive.